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    245 comments  ·  Oculus Rift S and Rift » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    I'm so sad to see the development in Oculus since the initial crow funding at kickstarter to the point of not providing something as simple as a cable.
    It has been more than a year without a resolution and the reply of "check our public channels" is not taking any kind of responsibility.

    To me, it is unfortunate that the my CV1 was in storage untill i had the propper pc spec, but within a month after taking it to use this year, there were multiple connection losses.
    It is not visible on the cable, but it is very easy to replicate. In turn it means that a replacement must come from a reliable seller with quality checks. i.e Oculus; not from a stranger on ebay who has no liability for such a type of defect.

    To me it is clear that my rift is worthless and the customer service is fine with that.
    I'm willing to forgo all my games on the oculus store to shift to a reliable company, because I can't possibly see how this couldn't happen for the Rfit S or the Quest. It is just a question about time.
    In my opinion, it appears like a strategy to enforce newer models onto a customer than to provide value to a customer.

    It is really is an issue about "finding" someone to make the cables, there is an easy solution.
    Provide the the schematics so anyone can make them. Sooner or later it is possible that one of the Right to Repair open source project would want to pick it up and provide a refurbish solution, but it is likewise possible that some Chinese mass producer would produce new ones.

    Not doing so, and not providing updates on your own solution to the problem, is the same as neglecting us who who supported you.
    If Oculus want to be clear of the issue, there either need to be ongoing updates about the progress to resolve the issue or the details about the cable must be public available.

    Anonymous supported this idea  · 

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