An error occurred while saving the commentAnonymous commented
Yeah, this support system is an absolute shambles.
There is no real-time support when a ticket is escalated. It takes DAYS for emails to get back to people. They insist that damaged gear be sent back before getting a replacement, which is a very difficult process.
Their equipment keeps breaking, and going through these procedures so often makes me want to take my business to their competitors.
Also, I should mention that their chat system disconnected me. I started at #8 in the queue and, after sitting at #1 for quite some time, it told me to click to reconnect.
So I did...AND I WAS #12! Had to keep waiting. Had to keep typing in crapola to keep it from timing out again.
They need a phone number and you need real-time support from the escalation team! I have had no less than FIVE Touch controllers break. FIVE. And they are very, very, VERY expensive to replace if they're out of warranty. And even if they are still under warranty, they take A BLOODY MONTH to get the new one to you.
It's just not right!