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  1. 2,217 votes

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    268 comments  ·  Oculus Rift S and Rift » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    So that’s why I saw so many Rift Units… missing cables… and being offered so cheaply on eBay when I searched for ‘spare cables’.

    My otherwise perfectly working Rift is now 'Insta Scrap'… plastic trash… forcing me into a full unit upgrade on a 2-year-old purchase… because this company arbitrarily refuses to sell replacement cables?

    This company’s OFFICIAL support response is to instead send their loyal backers to Amazon? Where the bandits are selling worn out crud cables for half the price of a full Rift Refurb?

    Really? That's how a big company should behave?

    I have something like ~64+ titles in my Oculus Library. Proudly bought from the Oculus Store.

    And this is how a business rewards the trust of those who ROUTINELY voted with their wallets? This is how a company decides to treat loyal, regular customers?

    Why would I EVER continue doing business with a company who now acts like this?

    Here's an idea: how about while ‘the team’ finishes 'evaluating their options’ for customers outside of warranty…they put cables back in the store… on SALE… as a ‘temporary trial-run’? Or heck, make that the ONLY VIABLE OPTION.

    I’m sure the higher profit margins of selling units over cables is indeed quite tempting, but don’t you realize the other ‘options’ entail the following outcomes:

    1. Resentful Customers, Forced Into Upgrades -- and previously burned customers now hording cables at home while they’re commercially available (dramatically delaying HMD upgrades all the more, and encouraging future eBay gouging).

    2. Resentful Customers That Simply Abandon You Altogether -- over the blatant and obscene displays of planned obsolescence. Taking all your exclusives with them into Revive.

    Also, it’s a GLOBAL PANDEMIC out there. Some of us either take care of loved ones with severely weakened immune systems, or have them ourselves.

    We’re scared shitless. All. The. Time. Our incomes are affected. We’re literally locked in our homes. Outside is NOT an option anymore. Might be related to the fact we don’t want to die?

    VR is how some of us continue to view the beauty of our world, stay connected with our friends, make new friends safely, ‘escape the 4-walls’, and just ‘stay sane’ overall.

    You’d think a company so intrinsically dedicated to the future would keep a *little* flipping perspective on cultivating long-term relationships, and not do something so petty and short-sighted as WITHHOLDING REPLACEMENTS FOR LITERALLY THE MOST FRAGILE COMPONENT ON ALL THEIR PRODUCTS, past, present (and future)?

    It’s JUST A CABLE, for Christ’s Sake. Put it back in the store. If ever there was a time to sell your supporters new cables as needed, this is it!

    Anonymous supported this idea  · 
  2. 199 votes

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    15 comments  ·  Oculus Rift S and Rift » General  ·  Flag idea as inappropriate…  ·  Admin →
    Anonymous supported this idea  · 

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