Alex J Lennon

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    268 comments  ·  Oculus Rift S and Rift » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Alex J Lennon commented  · 

    I was just speaking to your support representative about this.

    I have:

    - Oculus Rift
    - Oculus Quest
    - Oculus Rift-S

    I am a great advocate for Oculus within my business community and have colleagues working on VR solutions.

    I am extremely annoyed to find I have a working Rift which I can no longer use because the cable has given up due to reasonable use.

    Even if Oculus won't manufacture these I have absolutely no doubt you could allow a third party in China to make these to support your user base.

    I want to be very clear here. If I have to write off a working Rift because you won't support customers with replacement cables then I will be using your competitors devices in the future.

    I am quite sure that there are many others who feel the same way as me.

    You have a good product. Please do the right thing and support your users on this.

    Alex Lennon

    Alex J Lennon supported this idea  · 

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