Mohamed Abd Allah

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    5 comments  ·  Oculus Quest 2 and Quest » General  ·  Flag idea as inappropriate…  ·  Admin →
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    Mohamed Abd Allah commented  · 

    My oculus is stuck in an infinite loop of reboot/reset and only I can enter the USB update mode with no useful outcome.

    I have never seen something like my customer service chat experience today.

    1- first he asked me to turn the power button for 60 seconds. nothing worked
    2- After more than 20 minutes asking for headset serial number, right controller serial number, left controller serial number, address, email, screenshots and evidence of purchase, then another bigger screenshot with the Amazon logo for the proof of purchase. And after a while of silence, he asked if I am ok to continue the discussion over email, the moment I said yes, and then asking on what is the procedure afterwards. The robotic end of chat protocol started, and I checked my mail and nothing is there. I have NO IDEA who on earth is that person and what is his job, qualifications, training other than asking me to press a button for 60 seconds??? I don't know if I should feel insulted or furious or what? That is not even a bad customer service, that is another new level of inferior management and training failure.

    Mohamed Abd Allah supported this idea  · 

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