Instead of adding 3 accounts on a given device (which means I can potentially have 10+ devices with my account as primary and 3 unique sets of accounts that I can share games with), follow Apple's example with Family Sharing for sharing apps across devices. In order for two Oculus Quest 2s to be able to play multiplayer with a single app purchase, both Quest 2s must have the same accounts, which means that one of the Quest 2s can't stream what it's doing so that other friends can watch the action. It's annoying to have to sign in to a secondary account in order to play multiplayer across devices and it's equally annoying that secondary accounts can't stream what's going on to the iPhone App.

I've already started a change.org petition to bring awareness and so I can target multiple VR companies at once. Link here http://chng.it/WFzb5zcC and quick summary: There are hundreds of thousands of people in the world who suffer from hand tremors and poor fine-motor functions caused by a wide variety of reasons. From diseases like Parkinsons and Multiple Sclerosis to Strokes/Traumatic Brain Injuries & PTSD there are many who have difficulty steadying their hands, whatever the reason may be. Sadly this often detracts from their ability to full enjoy the wonder and magic of Virtual Reality. The pre-existing tech for smoothing mouse pointers can be transferred over so its really a matter of awareness on the companies part that people need/require this feature preventing it happening.

I have a family of seven who after much pressure from the kids and after saving their money all year had decided to buy 2 x “Quest 2” headsets for Christmas So that two at a time could play multiplayer games and then swap over, but after some more research today I have discovered that there is no family sharing and only one account per headset. does this mean that we have to buy seven headsets and buy each game seven times ? Yep, it sure does !! Well there’s going to be some very disappointed kids. Whats the point of having a great headset but with user flaws and then asking people to pay a fortune to use it ??? Certainly a toy for wealthy families only.

The updating system needs to be fine tuned or something I still have friends who are on v27 or v28 or he’ll even v26 because they haven’t gotten any update yet why is it like that when a new update comes out everyone should get it not just one or two people every couple of days some people get the new updates but then others have to try and side load the update on to their quests. I am in a discord server owned by a YouTuber the mysticle where there’s a channel called tech support and every day I see someone say how do I get the new update and everyday we gotta tell them side load it and even at that your not guaranteed to get all the features it’s stupid it should be everyone gets it at once and there can be a beta program for people to test out the new software before it’s released to everyone.

I'd rate the device itself 8/10 and customer service 1/10. Oculus has been the most disappointing customer service experience I have ever had with a big consumer electronic company. My left controller stopped working so I filed for a warranty request. It took a few days before I received return shipping label. After I shipped back my defective controller, it was silence. It took weeks before Oculus shipped my replacement controller. Unfortunately UPS lost the package. It then take another week before Oculus agreed to ship me a replacement. Another week has passed and Oculus still hasn't shipped my controller. During this whole time, email response was very slow and unhelpful. Many times the response I received was boiler plate responses that does not address my question at all. Such poor experience makes me hesitate to ever buy another Oculus.

I'm hearing multiple stories of users' Facebook accounts being suspended for no particular reason (e.g. using an alias or a novelty profile pic, because they're gamers and don't use Facebook for other purposes) resulting in them losing access to their Quest and all the software they've purchased. It can take weeks for these accounts to be unlocked.

Oculus linked accounts should be protected from suspension like this and I'm appalled your company didn't have the foresight to protect against this as it's a basic common sense function. Your competitors are miles ahead with this. Accounts should also have a fast track reactivation process because Facebook can take up to 30 days. Taking people's money and blocking their purchases feels like theft.

This isn't good enough.

My confidence in your products and making future purchases has been really affected by this.