Charging while shutdown keeps turning on quest
For people new to the quest, you may or may not have noticed this incredibly annoying issue yet.
Upon release of the oculus go headset, there was an issue whereby any power received by the headset while it was in a full shutdown state would automatically turn the headset back on again.
This caused issues where the headset was left on charge then packed away without thought, only to find it was out of battery next time it was used.
This was later fixed by an update for the oculus go, the same issue is unfortunately present on the quest
However, on quest if you were to shutdown, cover lenses then put on charge, you'll find that not only is the headset turned itself on again but the screen has been on all that time unattended, headset hot and if volume is loud enough, making noise where it's in the confirm guardian state.
There is no way to charge while shutdown at the moment, meaning if you were unlucky enough to have the lens cover off and charging while shutdown and not notice that it has booted itself up again by physically looking in the lenses, you'll actually find that next time you use it, it won't be 100% battery or worse still, completely drained.
We need people to shout about this so they can push a fix asap, it's been done for the oculus go but needed people to shout about it, let's make it happen for the oculus quest!
Pulling your headset out to demo to friends only to find its got very little battery life left (despite being on charge for hours before) isn't fun!
Thanks for sharing and voting for this feedback. We believe that the root cause of this issue was identified and resolved within the v7 software update that rolled out in July. The headset should no longer power on upon being plugged in. As a result, we are marking this idea as complete. If you continue to experience this behavior or run into any other issues, please contact Oculus support. Thank you!
Not sure why this is marked as "completed" as it's still an issue on mine and quite a few other people's also.
Just got the Oculus Quest yesterday. Its pathetic that this item has been out for long enough to have recent purchases having the same issues. Mine does everything from restarting to not charging as others have mentioned. Slow customer service response, poor product quality.
*** UPDATED & SOLVED (for me)***
Hi, I got my Quest today! yeh... it came with 46% power which was fine... I set it up after firmware uploads, and the family played on it...
Until a family member stated the headset was low on battery, so I plugged it in to the charger provided..
2 and a half hours later I picked up the headset and it was on 4%, the LED light through this 2 and half hours was blinking white... so what gives?
So I was really mad yesterday as I'd not had the Quest for more than 2 hours and couldn't charge
I had this problem with mine on day1, it seems a common issues, for me I stopped using the USB cable and used a different one, the one I had to hand was my Samsung Galaxy 8 one which is type 2 on one end, however I had a type 2 to type 3 adaptor, this worked.. I have ordered magnetic 2meter cable which will be easier (the new cable has a L shape end just light the Quest one)
Peter larmour commented
Hi jimmy I’ve got an Australian quest and still experiencing problem of quest restarting while being left plugged in to recharge, so the battery drains and overheats. Could you set out exactly what I need to do to avoid this happening and what I need to do to shut it down properly including what beeps and lights to expect from the Button and what I need to do on the internal screen
+1. Disappointing as always dead upon desire to use.
Must store headset in such a way that the lenses are not blocked (read-certainly not in their original box)
People are smart enough to initiate a firmware update manually via let’s say a notification in the oculus app. Or a text. Or an email. Please devs fix this.
Matt M commented
Something like this happens sporadically for me. I have auto-wake turned off and auto-sleep set for 30 seconds.
*Most* of the time, I can press the button after a session and the device will sleep; then I can wake it up again (manually with the button) and the battery will be within a couple percentage points of where I left it.
But occasionally (it's happened twice in the last 10 days or so) I come back a few hours later and the device is completely off, and if I try to turn it on, it shows the red "low battery" error icon.
Is there a log file or something where I can see what is going on here and try to help troubleshoot?
I have this same issue. Like I’ve turned off auto wake so why does it still keep turning itself on. I want to be able to turn it off and know that it’s turned off for sure! Because if it turns itself on whilst it’s away in a box charging it might overheat! I know it probably just does it though so that the quest and Facebook can spy on us through the headset cameras.
I thought this was fixed for me, but has started happening again. An hour ago I finished using the headset, and set it aside and turned it off. It still had about 70% battery life, and I hadn't plugged it in - nor did I cover the lens. All of a sudden I hear the Oculus melody that plays when you first turn it on - and, sure enough, it had turned itself on again. SO frustrating!
I want to add that for now seems this is fixed with the last update (build 7.0). At least I have the quest charging for about an hour after the update and fow now it keeps off, hope it continues that way :)
Thanks for this update!
Hi all, so this is now fixed for my headset!!!
I had autowake turned off, auto app updates turned on, powered on in standby and charging without the lense cover in, left it overnight. Restarted in the morning and it's on the new firmware and FINALLY charges when shutdown just like it should.
I hope you all have a similar result, if so, thank you oculus team for finally fixing this!
Yuan Chin Soh commented
Just want to add that this issue happens regardless of the Auto-Wake setting. It basically turns on at some random time once you've plugged it in to charge.
The workaround for me is to press the power button again once it turns on so it goes into sleep mode (as opposed to holding it long enough or selecting the full shutdown option). That way, it at least charges reasonably fast.
Yuan Chin Soh commented
Same issue here, I've two Quests at home (one's my wife's), and it only happens for hers.
Balázs Gábor commented
Yup, I got this problem aswell, please do something about it..
Michael A. Cook commented
Yes, Oculus...please fix this issue!! If you fixed it on the Go, You can surely fix it on the Quest! ASAP!
Ugh, just got a new Quest 64gb and this is happening. Does not happen on my other Quest 128gb.
Unit fully shut down by holding power for 10 sec. Screen is dark, it's not in standby, it's off. Plug in charger, after a few min it powers back up and screen stays on with guardian noise indefinitely.
I hate having this stupid thing happen to my quest.
How many votes does this need to be fixed in the next update or be acknowledged by Oculus?
Kevin Purcell commented
I'm having the same issue in the UK, except the bundled charger doesn't supply enough power to the device to charge the battery while it's turned on. The device turns on after exactly 2 minutes 30 seconds of charging from being fully powered down, and gradually drains the remaining power in the battery even while plugged in. I can manually power the device off by holding the power button for a few seconds, and it just turns itself on again after another 2 minutes 30 seconds. Currently the only way I'm able to use the device is by charging it with a higher rated phone charger and letting it turn itself on. Using the higher rated charger though, it turns itself on after around 1 minute 40 seconds of charging. This leads me to believe that it powers itself on after the battery has gained a certain amount of charge, perhaps when the internal battery percentage ticks up by 1%.
Oculus really needs to fix this annoying problem of the unit turning itself on during a charging cycle! Do something to fix this, or This will spread over social media like crazy! It’s the most frustrating thing, because the unit won’t fully charge in this state, and you run the risk of screen burn in. I bring this back to Walmart, I look for another device! I didn’t pay $500.00 to beta test this product!!
I've never had this problem. When I charge the headset on full shutdown, you can put it on and click the power button to see the current battery level. After plugging it in it shows that screen, then turns back off.
I've found if the volume button is depressed while you plug charger in it wil go straight into the recovery boot menu, this leads me to believe the act of putting a charge into the headset is emulating the power button being depressed.
I've also tried plugging the charger in for a brief moment and can replicate the results, this is concerning as it seems linked to a hardware issue, unless there is a complete overhaul of how the power button engages the current.