Customer recently reached out to us with disappointment due to purchasing the Oculus Quest 2 64 GB last month and the 128 GB will come out in a few weeks. Customer implied that he wanted a refund because he felt scammed but we were not able to provide refund. Any suggestions on how we can improve in such instances would be helpful.
Jocelyn Giroux commented
Bought a 64G full price too. May 24th 2021...3 months before release of not only memory upgraded as this is not at all the sames product now. We we're sold old obsolete stocks. 50% mores resolution + solving majors issues such as the overheating + bigger visual size display and +++...457 CAN $ and yet no longer than 3 months after...scammed AND counsciously doing so since you knew from already a REALLY long time before that you would release the new model. Happen's I stumbled upon tech specialized reviewers announcing it barely a month before date maybe and a half at best. Also to learn how my model can damage eyesight from a misconception.