The multiple stores and platforms issue needs help
The multiple stores and platforms really need interface work. I would love someone in support to read my recent chat with support (#1982971)
Sorry, I pasted the chat in pieces below in 4 comments, but they are in reverse order, so you have to read the last comment first and read upward.
(06:53:04 PM) Maurice: Again, how would anyone know that without going through a long support chat like this one?
(06:55:31 PM) Fernalyn: We apologize and totally understand that this creates confusion to you, Maurice.
(06:55:39 PM) Maurice: OK, l know that there are some free titles to play with for the Quest 2. But the web store (unlike the PC store) does not have a filter. How can I see the "free game" options for the Quest 2 here: https://www.oculus.com/experiences/quest/
(06:56:29 PM) Fernalyn: You can search it through the search button, Maurice.
(06:56:58 PM) Fernalyn: Agent uploaded: 1608663409141.png
(06:58:01 PM) Maurice: I don't see a search button. I see a search field. Are you saying I need to type FREE in the search field to find the free items?
(06:59:04 PM) Fernalyn: No. Search button or search field, if you would like to search a game and find our more about it.
(07:00:35 PM) Fernalyn: It is a keyword, Maurice. Because if you click on the sub-tub for Quest, you can see there the available games for the headset.
(07:01:17 PM) Fernalyn: But if you would like to search for free games, there is an available search button or search field to find out.
(07:02:18 PM) Maurice: I think there is a lot of explanation, user interface and user experience work needed here. I think the software team should be able to read this chat
(07:02:29 PM) Fernalyn: I understand that this is really confusing. You can actually send a feedback so that Oculus will take note and not stop improving https://uservoice.oculus.com/
(05:34:40 PM) Maurice: I have purchased several games for my Quest 2 and none of them load to my Quest 2. They all need a link cable. I don't understand. Why is there no way in the store on my computer to see which games I can buy that will load into my Quest 2?
(05:36:44 PM) *** Gloriele joined the chat ***
(05:37:00 PM) Gloriele: Hi Maurice. Thanks for chatting Oculus Support.
(05:37:13 PM) Gloriele: I'm Gloriele and I'm glad to assist you today.
(05:37:27 PM) Maurice: hi
(05:37:41 PM) Gloriele: I understand that you are reaching out regarding your Oculus Quest 2 compatible apps. Let me assist you with that.
(05:37:56 PM) Gloriele: Please note your ticket number in case we got disconnected and everything in our conversation will be recorded here: 1982858.
(05:38:45 PM) Gloriele: I have pull out from your previous ticket your Oculus username, Pingholio.
(05:39:47 PM) Maurice: ok
(05:40:22 PM) Gloriele: Hi Maurice. Upon checking your account, your other purchase apps are for Rift platform. May I know if you are using your Quest 2 headset as a stand-alone one or is it connected to your computer?
(05:43:12 PM) Maurice: I have it connected now, but I want it stand alone.
(05:43:33 PM) Maurice: Nowhere in the store can I see where an app is for the Quest 2
(05:43:47 PM) Gloriele: I see. Oculus Link only allows you to have access to the games that were purchased using the desktop app on your PC since Quest 2 will already function as a Rift device once connected to PC.
(05:44:17 PM) Gloriele: May I know if you are using the Oculus PC Software in purchasing or our Oculus webstore?
(05:44:37 PM) Maurice: Yes
(05:45:08 PM) Maurice: But I know games like Onward work on the headset stand alone, but I can buy it in the store. How does that work?
(05:45:41 PM) Gloriele: Can you also see your Onward app on you Oculus PC Software?
(05:48:05 PM) Maurice: Yes, I see I can purchase it in the store, but it says Rift
(05:49:15 PM) Gloriele: If you are using the Oculus PC software to purchase, all available games in the store is for Rift platform. No worries, To make sure that you are purchasing the compatible apps for your device, purchase or download games under Quest in our Oculus website, here: https://www.oculus.com/experiences/quest/
(05:51:36 PM) Maurice: So, this does not make sense. Why in the store can I not search for Quest 2 apps?
(05:52:13 PM) Maurice: If I buy Onward in the store on my PC, is that a special version that only runs with a cable link, or will it upload to my headset?
(05:52:24 PM) Maurice: Why is none of this defined for the user?
(07:02:59 PM) Maurice: Thank you for all of your time today
(07:04:16 PM) Fernalyn: It's my pleasure assisting you today, Maurice. Please do not hesitate to contact Oculus Support again if you have other concerns. We are always happy to help! Take care, you have a great day.
(07:04:19 PM) *** Fernalyn
(06:23:57 PM) Fernalyn: Purchase the game using the app installed in your phone https://www.oculus.com/experiences/quest/
(06:24:45 PM) Maurice: OK, if I buy Onward on my phone instead of the PC app, will Onward now appear in my PC Oculus account?
(06:27:01 PM) Fernalyn: It will appear on the Oculus app in your mobile phone.
(06:28:02 PM) Fernalyn: A game will show up in the PC app once it is a PC game. Don't forget to connect your headset to your computer using the Link Cable.
(06:28:36 PM) Maurice: So, you are telling me that there are two stores, two accounts.
(06:29:46 PM) Fernalyn: There are apps and games that are available in different platforms. The Oculus App can be installed in mobile phone or PC.
(06:30:19 PM) Maurice: I cannot believe that there is no description of this in each store and on each app.
(06:31:01 PM) Maurice: You still didn't answer my question. Is the Onward app on the phone mobile store different from the one I would purchase on the PC app?
(06:32:08 PM) Maurice: If it is the same, if I bought it on the mobile app, would it then appear in my PC store library? Do I keep separate libraries based on where I buy my games?
(06:34:05 PM) Fernalyn: You can use a game that you purchased through the mobile app if you connected your device to your computer using the Link Cable.
(06:34:59 PM) Maurice: So, how come the https://www.oculus.com/experiences/quest/ store has an option for Rift, but the PC store does not have an option for Quest?
(06:35:31 PM) Maurice: The Rift is not a stand alone device, is it?
(06:35:50 PM) Fernalyn: Games that are available for Rift and Rift S are PC games therefore you need an Oculus Link so you can able to play it.
(06:36:13 PM) Maurice: Then why is that option available in the Quest store?
(06:37:17 PM) Fernalyn: It is available in the store because the web is for all the platforms.
(06:37:53 PM) Maurice: Do you think that maybe this chat should be forwarded to the software development team so they can understand the end user confusion? It would only take a few buttons and a little explanation to define all of this.
(06:38:26 PM) Fernalyn: Oculus Quest 2 is an all-in-one VR with just a headset and controllers. (Smartphone app required.) Or connect to a gaming computer to access Rift titles with Oculus Link.
(06:39:03 PM) Maurice: I get that. But shouldn't the store and the games define their compatibility?
(06:40:14 PM) Fernalyn: I'll provide you an example for Asgard's Wrath.
(06:40:53 PM) Fernalyn: Your device is Quest 2 and Asgard's Wrath is a PC game that can be played with your headset.
(06:41:09 PM) Fernalyn: Agent uploaded: 1608662466860.png
(06:41:42 PM) Maurice: I assume thats because it only appears in the PC store
(06:41:57 PM) Maurice: But Onward appears in both stores
(06:42:09 PM) Maurice: And it seems they are two separate apps
(06:42:49 PM) Fernalyn: Yes. A game that is for Rift or Rift S can only be seen in PC app as it is a PC game.
(06:43:13 PM) Maurice: So, I purchased Onward on my Quest. It appears in the https://www.oculus.com/experiences/quest/ store. It does not appear on the PC app. I wish the store app would define this.
(06:43:46 PM) Maurice: I guess I would not have bought several other games if I knew this
(06:44:35 PM) Fernalyn: Onward is a game supports Quest.
(06:45:04 PM) Maurice: Yes, but if you buy it in two different places, it supports Quest in two different ways
(06:45:21 PM) Fernalyn: If you would like to purchase games, refer for Rift is it is a PC game.
(06:45:57 PM) Maurice: If I bought it on the PC, I could play it only with a cable. If I buy it Quest, I can play it only with a disconnected Quest.
(06:45:58 PM) Fernalyn: I'm sorry. If you would like to purchase a game that support PC, refer to available games for Rift/Rift S.
(06:46:04 PM) Fernalyn: Yes.
(06:46:19 PM) Maurice: What if I have a Rift S and a Quest 2. Do I have toi buy it twice?
(06:48:44 PM) Fernalyn: For that question, you can check the article for that through this link https://support.oculus.com/320374982003982/
(06:49:57 PM) Maurice: So, where is the button on either store to see cross-buy?
(06:52:15 PM) Fernalyn: Whatever your device is and you would like to purchase a game, just go to https://www.oculus.com/experiences/quest/ And for the cross buy apps, you can see it through this link https://www.oculus.com/experiences/quest/section/2335732183153590/#/?_k=rrdrum
(06:12:05 PM) Fernalyn: Agent uploaded: 1608660720829.png
(06:12:12 PM) Fernalyn: In Oculus.com
(06:12:37 PM) Maurice: OK, I have the Oculus store as a stand alone app on my PC
(06:12:57 PM) Maurice: And Onward is a great example. Where in that does it say "Quest or Quest 2"
(06:13:00 PM) Maurice: ?
(06:13:15 PM) Maurice: Where does it say it will upload to my Quest 2 headset?
(06:14:00 PM) Maurice: It says Rift, Rift S, Touch
(06:14:19 PM) Maurice: Yet I have a friend who says they run it stand alone on their Quest
(06:14:35 PM) Maurice: HOW WOULD i EVER KNOW THAT?
(06:14:57 PM) Fernalyn: If you connected your headset to your PC using the cable, you can open the Oculus app and check it through the Library.
(06:15:11 PM) Maurice: Check what?
(06:15:28 PM) Fernalyn: Check the game Onward.
(06:16:24 PM) Fernalyn: Also, did you try to check it in your headset if you can see the game Onward in there?
(06:16:47 PM) Maurice: OK, that doesn't make sense. I am a new user. I plugged my new Quest 2 into my PC. I assume the computer would tell me that there are things that are for the Quest. That game does not say it is for the Quest on the store. Yet, I know from a friend that it is.
(06:17:20 PM) Maurice: So, are you telling me that the Oculus store and the Quest store are two different accounts?
(06:18:17 PM) Maurice: If I find this game on my Quest headset, will it say it is for the Quest there? If I can buy it on the headset, will it then appear in the Oculus store and then tell me that that version I bought is compatible with cable and stand alone?
(06:18:26 PM) Fernalyn: In the Oculus Webstore, you can check there our Hardware products and games, apps that are available for different platforms.
(06:19:23 PM) Maurice: So tell me... if I, not understanding how Oculus manages their separate stores, buy this game in the store (onward), will it not upload to the Quest 2 headset?
(06:19:49 PM) Maurice: Do I have to buy a different version for my headset?
(06:20:09 PM) Fernalyn: Try to check the game Onward through the Oculus App that is installed in your phone.
(06:20:31 PM) Maurice: OK, so is the phone app a completely different store than the PC app?
(06:20:49 PM) Maurice: Why is this not defined?
(06:22:26 PM) Fernalyn: The Oculus App is both available for PC and phone. If you are going to play a game that is a PC game, connect your headset to your computer using the Oculus Link. And if you would like to use your Quest 2 as a stand alone, use the app installed in your mobile phone.
(06:23:00 PM) Maurice: That does not define where I need to purchase an app specifically
(06:23:24 PM) Maurice: How do I know what apps will upload to my Quest 2 stand alone?
(05:54:45 PM) *** Fernalyn joined the chat ***
(05:55:33 PM) Fernalyn: Hello, Maurice! Thank you for contacting Oculus Support. Sure! I can pull up your previous chat for you.
(05:58:13 PM) Maurice: I do not understand why the Oculus store does not cater to the Quest user. There is nowhere in the store that any app is designated for the Quest. I made several purchases and none of them upload to my quest headset. I have to always use a cable.
(05:58:58 PM) Maurice: That is not what I bought this headset for and the store should specify if a game works on the Quest as a stand alone game.
(06:00:24 PM) Fernalyn: I understand. If the games and app you purchased are with different platforms like Rift/Rift S, these needs an Oculus Link Headset Cable so as games and apps that are PC games.
(06:00:51 PM) Fernalyn: You are unable to use it unless it is connected to PC as it is a PC game.
(06:01:12 PM) Maurice: So why can I not search on the store for Quest 2 games that work on the Quest 2 stand alone?
(06:01:14 PM) Fernalyn: Or in different platform and games that are available for cross buy.
(06:02:08 PM) Fernalyn: Games that are available on Oculus Quest are available in Oculus Quest 2 as well.
(06:02:59 PM) Maurice: OK, so I am on my PC. I open the Oculus store. Show me the button or filter or search feature to tell the store to show me Quest 2 games
(06:04:05 PM) Fernalyn: You can check the apps available for Cross Buy through this link https://www.oculus.com/experiences/quest/section/2335732183153590/
(06:04:42 PM) Maurice: What does Cross-buy mean?
(06:04:54 PM) Maurice: Why do I have to ask support to see this?
(06:06:37 PM) Fernalyn: If a game that is purchased through different platforms like Rift/Rift S, you can check if it is available to use in Quest 2 headset.
(06:07:04 PM) Fernalyn: https://support.oculus.com/320374982003982/
(06:07:26 PM) Maurice: Where in the Oculus app on my PC does it say this?
(06:07:42 PM) Maurice: Where in that app does it say "not games for Quest 2"?
(06:08:08 PM) Fernalyn: For Quest 2 games, you can check the available games through this link https://www.oculus.com/experiences/quest/
(06:08:11 PM) Maurice: Where is Oculus defining what is compatible for the Quest 2 Stand Alone in the store
(06:08:59 PM) Maurice: Then why does the store not tell me this before I buy?
(06:09:29 PM) Maurice: Are you telling me that Oculus is two different companies?
(06:09:43 PM) Maurice: Quest 2 purchases are a different store?
(06:10:31 PM) Maurice: How about someone puts a button and explanation on the Oculus store app?
(06:11:02 PM) Fernalyn: No, Maurice. For Quest 2, you can purchase games that are available for Quest.
(06:11:12 PM) Fernalyn: I'll provide you an example.
(06:11:24 PM) Fernalyn: Agent uploaded: 1608660681444.png
(06:11:54 PM) Maurice: and where did you find that app? In the Oculus store app or on a web page?