Worst return process
The worst customer experience ever for returning a Quest 2. For many reasons:
There is no return instructions included in the shipment— which nearly all the manufacturers do for nearly all products selling in the US. Does Oculus assume nobody would need to return?
I bought from Oculus’s website directly. However it has the most inconvenient and complex return process ever — like the Amazon in 2000. To start a return, you need to contact their support team, which is not located in the US and has huge delay on responses. You will also need to find all kinds of serial numbers and order numbers they ask for, but they won’t give you any instructions where these numbers are located on the package/ product.
The customer service insist that I will need to provide the “Headset SN” in order to qualify for return (despite that I have already provided the order number , unit number, user ID, etc). They also insist that the headset SN is located below the right strap, where I can never find any.
I am on my 3rd day of returning the product now but still hasn’t made any progress.
Maybe an OK product, but definitely the worst customer service and return process ever.
Stay away from the Oculus website. If you really need one, get it from 3rd party retailers.