PLEASE MAKE REPLACEMENT CONTROLLERS AVAILABLE FOR PURCHASE!!!!!
My son's right touch controller is busted and needs to be replaced! I've been trying to find one to purchase with no outcome. He now has an Oculus Quest that he can't play!!! I don't understand why the controllers aren't available to purchase!!!!!!!
Erica
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37 comments
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Michael McJannett commented
Ya I’m in the same boat. Right controller broken and impossible to get a replacement. Do t recommend oculus.
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Eric James commented
Meta, please take note, you should license the controllers to third-parties in order to ensure future availability of accessories for older devices. For example the PlayStation 4 came out in 2013 and I can still buy a metric ton of controllers fro many sources with all sorts of extras added! That’s customer services and Long Term product support
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I posted a question about when Quest 1 Controllers were coming back in stock and I was told basically tuff sh!t we don’t sell those anymore! So I have a perfectly fine Quest 1 but I cannot use it because I cannot buy a replacement controller and Meta hasn’t licensed the controller to any third-party manufacturer because they obviously want to push me to purchase a new Quest 2 as a replacement. Any Quest 1 Controllers being sold on eBay are going for $100+ which further makes it more cost effective to just buy a Quest 2 - aren’t there laws about how long a manufacturer must provide replacement parts?
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David Woodhouse commented
Now the question is: when your controller breaks do you upgrade to a whole new system, and run the risk that when the quest 3 comes out they leave you out to dry again?
Seems like we'll be in a perpetual cycle of upgrading headsets every couple of years just because a controller breaks.
I have the same issue with one of my controllers not working, but I didn't whack mine or anything, it just doesn't pair anymore and the battery is apparently always flat. I won't be buying any more oculus products any more, I'm done
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jade commented
are you serious??? crazy
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Seemi Mujtaba commented
I have oculus quest , only bought2 years ago ,because left controller not working this expensive device seems to become disposable as i cannot find any place to buy the left controller and Oculus support do not seems to be responding after few e mails suggestions. This is really very poor outcome , why would anyone buy this device again now or suggest anyone
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Eclectic Badger
commented
Tip: Try the Accessories part of the Oculus Store. Alternatively try Amazon or eBay for alternative suppliers.
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Leigh Deacon commented
I have two original Quests, which cost me a total of $800, and in less than two years they've made this investment a total waste once the controllers go (one of which already has.) That's pretty wretched customer care, end of story.
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Zero Delta
commented
agreed this is ridiculous. I love my headset and deserve to be able to use it to its full potential. please oculus try to deliver. I don't want to have to buy a whole new headset
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OculusUser420
commented
I can't believe this. Oculus made Quest 1 Controllers unavailable just so we have to buy a whole new system after accidentally breaking our controllers? We understand you want to make as much money as possible oculus, but putting the replacement controllers off-sale went to far. My left controller got hit so bad that it cant keep good tracking for a whole minute. And many other people have broken their controllers too. Theres not many people that get their controllers broken on accident and then can say "doesn't matter, I can just buy a new one right away". I hope you understand where i am going oculus. If you ever read this oculus, i just beg to you to bring back the replacement controllers. Saving up my money for the quest 1 really took me a while, and I dont want to go start over from the beginning again. Please, ADD BACK THE REPLACEMENT CONTROLLERS FOR QUEST 1. PLEASE.
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RoxyRoll3r
commented
You can buy them through the Oculus store now! $109 a pop.
https://www.oculus.com/accessories/quest-2/ -
Shane
commented
I can't believe one isn't able to buy a controller replacement for Q1. I was borrowing someones Q1 and of course, a small ***** develops on one of the controllers though I didnt drop it.... no biggie, ill just buy him a new one except.... there aren't any! I was going to be buying a Q2 but this puts a rather sour taste in my mouth....
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Mat
commented
Absolutely ridiculous - not only they are bad enough to keep breaking (already broke 2) but out of stock for months making the whole Quest useless... How can you fail on such a scale??? Never again buying anything new from Facebook/Oculus.
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Cody M. Reed commented
Need replacement controllers
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Lu Pearson commented
I bought an Oculus Quest 2 for my son and within 8 Months the left controller went out. Oculus Support attempted to have me send the controller in and expect a 30 day rebuild of the controller. I couldn't have my son wait that long. Why didn't they send a controller with a return label for the broken controller? I took it back to Walmart and received a full return. I won't buy cheap product from companies that don't back their product.
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Anonymous
commented
Oculus support has let us down clearly all about money and not about the consumer really produce more quest controllers or offer a replacement
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James Armstrong commented
Customer service Is a joke sell a system don’t expect customers to break a controller , my right controller stopped working they say I’m out of warranty look at this email Hello Wesley,
Just a quick summary of our conversation, I understand that you would like to purchase controllers for your Oculus Quest. I was delighted to assist you with this.
We understand that you are looking to get a replacement for your Oculus Quest controllers. We do apologize for being unable to supply it as the product is no longer on market, our team is evaluating options for customers outside of warranty. For further information and updates, please keep an eye on our public communications channels.
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Hewie57
commented
Totally agree! We have a broken controller and feel so let down by Occulus/Facebook. Such an expensive system which is now useless for want of a replacement.
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Mill
commented
I signed up to be notified in March for a left controller for Quest 1, it's now August and I've heard nothing, so I spent hundreds of pounds on something which I was only able to use for a year, and there's no way I can afford a Quest 2 (and I'm not inclined to either after this). It can't be that difficult to make more, there's obviously a market for them!!
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Anonymous
commented
You can contact oculus support if you have the recipt. If not, check Amazon.