PLEASE MAKE REPLACEMENT CONTROLLERS AVAILABLE FOR PURCHASE!!!!!
My son's right touch controller is busted and needs to be replaced! I've been trying to find one to purchase with no outcome. He now has an Oculus Quest that he can't play!!! I don't understand why the controllers aren't available to purchase!!!!!!!
Erica
shared this idea
26 comments
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Shane
commented
I can't believe one isn't able to buy a controller replacement for Q1. I was borrowing someones Q1 and of course, a small ***** develops on one of the controllers though I didnt drop it.... no biggie, ill just buy him a new one except.... there aren't any! I was going to be buying a Q2 but this puts a rather sour taste in my mouth....
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Mat
commented
Absolutely ridiculous - not only they are bad enough to keep breaking (already broke 2) but out of stock for months making the whole Quest useless... How can you fail on such a scale??? Never again buying anything new from Facebook/Oculus.
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Cody M. Reed commented
Need replacement controllers
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Lu Pearson commented
I bought an Oculus Quest 2 for my son and within 8 Months the left controller went out. Oculus Support attempted to have me send the controller in and expect a 30 day rebuild of the controller. I couldn't have my son wait that long. Why didn't they send a controller with a return label for the broken controller? I took it back to Walmart and received a full return. I won't buy cheap product from companies that don't back their product.
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Anonymous
commented
Oculus support has let us down clearly all about money and not about the consumer really produce more quest controllers or offer a replacement
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James Armstrong commented
Customer service Is a joke sell a system don’t expect customers to break a controller , my right controller stopped working they say I’m out of warranty look at this email Hello Wesley,
Just a quick summary of our conversation, I understand that you would like to purchase controllers for your Oculus Quest. I was delighted to assist you with this.
We understand that you are looking to get a replacement for your Oculus Quest controllers. We do apologize for being unable to supply it as the product is no longer on market, our team is evaluating options for customers outside of warranty. For further information and updates, please keep an eye on our public communications channels.
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Hewie57
commented
Totally agree! We have a broken controller and feel so let down by Occulus/Facebook. Such an expensive system which is now useless for want of a replacement.
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Mill
commented
I signed up to be notified in March for a left controller for Quest 1, it's now August and I've heard nothing, so I spent hundreds of pounds on something which I was only able to use for a year, and there's no way I can afford a Quest 2 (and I'm not inclined to either after this). It can't be that difficult to make more, there's obviously a market for them!!
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Anonymous
commented
You can contact oculus support if you have the recipt. If not, check Amazon.
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Daniel Leaper commented
Like everyone is saying on here..and I agree. Its scandalous, I gave my quest 1 to my god son when I got the quest 2, I only had my quest 2 8 months and the controller was broke, the quest 1 was still going strong but it has now broke and you don't sell the controllers anymore. So you've lost 1 user and helped another take a step closer to the exit from Facebook! There is literally no reason quest 2 controllers can't work with a quest 1, but rather than make that possible and solve this problem you'd rather ignore it and upset customers buy doing neither, not selling quest 1 controllers and not allowing quest 2 controllers to work with Quest 1. Your support is useless, and right now you need every customer you can get, and you need them to have had a good experience. You're turning people away in droves with a lack of support or thought about your current supporters of your platform. Of course nobody writing on here will hear anything back, we might as well just **** into the wind, but if anyone does see this just know, I've been a big oculus customer, I've bought just about every game that's come out, and I've gifted my god son tons of games as well, so you've taken a lot off me and I won't forget this experience.... Trust me!
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Pamela
commented
I would really appreciate the ability to buy a controller that is suitable to work with the quest 1. I like the idea of the quest 2 working with a quest 1. I needed Botha left and a right controller , and used the notify me
Button for both , and I was able to monitor the website and purchase the right and was able to receive and still nothing receive any notification that a right controller was a ai le yet. So I am sure the notify me button is just a bandaid and false hopes to something we are all waiting for. Please make an option available for purchase to work with the left controller. Thank you. -
vikinglately
commented
I looked in the Oculus store on the accessories page. It features only Q2 controllers. Where can I get Q1 controllers?
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springycactus29
commented
RMA or buy a new one?
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Anonymous
commented
You can buy them what do you mean?
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Connor eash
commented
I am so sorry but I accidentally pressed the flag idea button because I was trying to comment so again Im sorry
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Michael
commented
The controllers are on their site and can currently be purchased. What are you talking about?
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Alex
commented
Replacement controllers seem to be in stock on the Oculus website for both the Quest 1 and 2
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evan
commented
i will sell you my brand new oculus quest 2 controller as my headset died after first 3 uses. if interested in controllers i will sell mine for 80$ for the pair if anyone needs one email me at sexysensualandsweet@gmail.com
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Anonymous
commented
Considering my right controller died on my Quest 1 after 4 months of use (would turn on and not track anymore) and that my brand new Quest 2 left controller just outright died after 2 months (not turning on after trying all imaginable things) this is a scary prospect to say the least! To be very clear, in both instances the controllers sustained absolutely no damage - didn`t hit dropped them in any fashion and no cracks or visible signs of damage. I suspect loose components disconnecting or sweat related damage which in any case is unacceptable. Currently going through the support dance for a 2nd time and it`s equally atrocious (support is very courteous, the process is absolutely mind numbingly ineffective).
Controllers for Q1 are impossible to buy and for Q2 are mostly out of stock or over 100$ each... and that's while they are actually in production. I'm guessing we can expect Q3 to kill Q2 within a year and run into the same issue again..
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Stranger2Night
commented
Either keep producing replacement controllers or at the very least update the Quest 1 to allow it to use the Quest 2 controllers.