Fix the 'Crash to Home' bug- Any app (all app) screen turn black, Guardian wall appear and app crash to home. Fix?
Fix the 'Crash to Home' bug- Any app (all app) screen turn black, Guardian wall appear and app crash to home. Fix?
Anonymous
shared this idea
Hi everyone – I’m told that this behavior has been resolved as part of the v10 software update that rolled out last month. If you are still experiencing this behavior or run into any other issues, please reach out to our support team: https://support.oculus.com/885981024820727/. Thanks!
40 comments
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M
commented
No Aidan, not just you.
My quest have been constantly crashing for the past two weeks..... at least twice per session -
Aidan
commented
Same issue here but the app quits rather than pauses. I sacrificed all my game save data to factory reset per Oculus supports advice, but to no avail. I can't see any more recent complaints of this.. have everyone's issues been resolved through a software update?
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Emily
commented
Okay I found out the reason why it keeps turning off.
When it’s not on tight enough the censor won’t read your using it so then it will just turn off
On the other hand if it’s almost dead and doesn’t have enough power it will as well turn off -
Marcel commented
@Badelatsch: what do you mean with: Support says update, other location then firmware reset?
Can you explain / give more info?
I'm now trying changing 60 Hz and daylight settings.
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Badelatsche
commented
Purchased 7 days ago, problem since day one. Update to 10 is running. Fingers crossed it's fixed with that. Support says update, other location then firmware reset
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Same here, happens with me esspecially when I play Space Pirate (not the demo). From lvl 10 or higher. Seems to be the temperature. And need to start all over: game crashes also. And I play with the newest Quest software: 9.0
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Morton Who
commented
Oculus will not bother even looking into this issue until a VIP or important internal person starts having this issue. I just started experiencing it myself now. Obviously this is due to a recent software update.
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Andrea Belli commented
Happening to me. Bought the oculus yesterday, playing a bit with Vader Immortals cracked 4 times in 1h.
Opened a ticket... -
Happening to me. Bought the oculus yesterday, playing a bit with Vader Immortals crashed 4 times in 1h.
Opened a ticket... -
Anonymous
commented
Kick out of an app/game to home happens not that often to me but the 3 loading dots with black screen appears very randomly for 0.5 seconds. I had this issue with the first Quest I purchased at begin of September and also with a replacement unit. The Quests always updated after the first start to OS version 358570.9320.0.
My troubleshootings. Happens:
• in Oculus's Home Room
• within games
• in stationary mode
• in roomscale mode
• in the middle of the day within a bright livingroom
• in the night with lot lamp lights
• in the night with dimmed lamp lights
• without people/animals in the room and no screens on (TV, monitor, etc)
• with people in the room and TV on
• in a complete different room with new guardian an no other electrical devices around
• with disabled WiFi
• after a factory reset -
Jay Archer
commented
Happens to me as well. Apps close and I go to the main home screen at least 4 times in an hour. When I go back to the game its still running just fine where I left it..
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Anonymous
commented
Shawn Anthony - TELL THEM
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Shawn Anthony commented
Oculus support sent me a replacement unit because of this issue. The new one does it too.
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Jeffrey
commented
I also have the same issue independent of apps I am using/playing, but some apps show this issue more often (e.g. NextVR)
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ky3
commented
I get this, but it only drops to the home screen - and when I reopen the app it's fine.
Happens at least once an hour and is insanely annoying. -
Randall Wald
commented
For me, this often happens after a 30+ minute session of Beat Saber. I wonder if it's thermal-related: something is overloaded, and it throws the device back to Home, to give it a few seconds to cool off.
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Anonymous
commented
Factory reset DOES NOT solve this problem
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Anonymous
commented
Yes. Oculus just says to factory reset everything
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suckitdaniel
commented
same thing, seems to happen randomly when I press any button while "near" guardian.
To clarify, my headset pauses the game and I have to resume it.
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Anonymous
commented
Same here in various apps and games. Goes black then home screen and you have resume what you were doing.