Charging while shutdown keeps turning on quest
For people new to the quest, you may or may not have noticed this incredibly annoying issue yet.
Upon release of the oculus go headset, there was an issue whereby any power received by the headset while it was in a full shutdown state would automatically turn the headset back on again.
This caused issues where the headset was left on charge then packed away without thought, only to find it was out of battery next time it was used.
This was later fixed by an update for the oculus go, the same issue is unfortunately present on the quest
However, on quest if you were to shutdown, cover lenses then put on charge, you'll find that not only is the headset turned itself on again but the screen has been on all that time unattended, headset hot and if volume is loud enough, making noise where it's in the confirm guardian state.
There is no way to charge while shutdown at the moment, meaning if you were unlucky enough to have the lens cover off and charging while shutdown and not notice that it has booted itself up again by physically looking in the lenses, you'll actually find that next time you use it, it won't be 100% battery or worse still, completely drained.
We need people to shout about this so they can push a fix asap, it's been done for the oculus go but needed people to shout about it, let's make it happen for the oculus quest!
Pulling your headset out to demo to friends only to find its got very little battery life left (despite being on charge for hours before) isn't fun!
Thanks for sharing and voting for this feedback. We believe that the root cause of this issue was identified and resolved within the v7 software update that rolled out in July. The headset should no longer power on upon being plugged in. As a result, we are marking this idea as complete. If you continue to experience this behavior or run into any other issues, please contact Oculus support. Thank you!
I have looked at tone of youtube videos and i still can't get it to charge please help i also checked for updates but it says it is updated i don't know what else to do please let me know at thanks
I'm running into it I bought 2of these things "Oculus quest 2" for my kids and on and off on and off over and over can't play one now and I'm ******!! $800 or more dollars when you add in the warranty I had to pay for the **** happened with the PlayStation 4 the Xbox 360 WTF ARE YOU PEOPLE DOING OUT THERE!!!!your technical teams have to know that 1outa 10 of these have no chance to last much over a year and a lot are screwed up much sooner. I've got a N64 over 20 yrs old never a single glitch .how many of you would pick one of your new line systems at random and bet your job it would last 20 years,hmm or just over a year? You see my point.So now you know that you are not good at your job,all you people want is a paycheck.
I am noticing the same problem charging my quest. This issue started about three weeks ago. I do not know how to fix it. I have had the quest since Christmas. Please fix this.
Stacey Church commented
My son just bought his toda for his birthday and we are having this problem and trying to figure out ow to fix it. It’s not like a $5 toy - when you spend $500 on a gaming system, this problem should be resolved
Not sure why this is marked as "completed" as it's still an issue on mine and quite a few other people's also.
Just got the Oculus Quest yesterday. Its pathetic that this item has been out for long enough to have recent purchases having the same issues. Mine does everything from restarting to not charging as others have mentioned. Slow customer service response, poor product quality.
*** UPDATED & SOLVED (for me)***
Hi, I got my Quest today! yeh... it came with 46% power which was fine... I set it up after firmware uploads, and the family played on it...
Until a family member stated the headset was low on battery, so I plugged it in to the charger provided..
2 and a half hours later I picked up the headset and it was on 4%, the LED light through this 2 and half hours was blinking white... so what gives?
So I was really mad yesterday as I'd not had the Quest for more than 2 hours and couldn't charge
I had this problem with mine on day1, it seems a common issues, for me I stopped using the USB cable and used a different one, the one I had to hand was my Samsung Galaxy 8 one which is type 2 on one end, however I had a type 2 to type 3 adaptor, this worked.. I have ordered magnetic 2meter cable which will be easier (the new cable has a L shape end just light the Quest one)
Peter larmour commented
Hi jimmy I’ve got an Australian quest and still experiencing problem of quest restarting while being left plugged in to recharge, so the battery drains and overheats. Could you set out exactly what I need to do to avoid this happening and what I need to do to shut it down properly including what beeps and lights to expect from the Button and what I need to do on the internal screen
+1. Disappointing as always dead upon desire to use.
Must store headset in such a way that the lenses are not blocked (read-certainly not in their original box)
People are smart enough to initiate a firmware update manually via let’s say a notification in the oculus app. Or a text. Or an email. Please devs fix this.
Matt M commented
Something like this happens sporadically for me. I have auto-wake turned off and auto-sleep set for 30 seconds.
*Most* of the time, I can press the button after a session and the device will sleep; then I can wake it up again (manually with the button) and the battery will be within a couple percentage points of where I left it.
But occasionally (it's happened twice in the last 10 days or so) I come back a few hours later and the device is completely off, and if I try to turn it on, it shows the red "low battery" error icon.
Is there a log file or something where I can see what is going on here and try to help troubleshoot?
I have this same issue. Like I’ve turned off auto wake so why does it still keep turning itself on. I want to be able to turn it off and know that it’s turned off for sure! Because if it turns itself on whilst it’s away in a box charging it might overheat! I know it probably just does it though so that the quest and Facebook can spy on us through the headset cameras.
I thought this was fixed for me, but has started happening again. An hour ago I finished using the headset, and set it aside and turned it off. It still had about 70% battery life, and I hadn't plugged it in - nor did I cover the lens. All of a sudden I hear the Oculus melody that plays when you first turn it on - and, sure enough, it had turned itself on again. SO frustrating!
I want to add that for now seems this is fixed with the last update (build 7.0). At least I have the quest charging for about an hour after the update and fow now it keeps off, hope it continues that way :)
Thanks for this update!
Hi all, so this is now fixed for my headset!!!
I had autowake turned off, auto app updates turned on, powered on in standby and charging without the lense cover in, left it overnight. Restarted in the morning and it's on the new firmware and FINALLY charges when shutdown just like it should.
I hope you all have a similar result, if so, thank you oculus team for finally fixing this!
Yuan Chin Soh commented
Just want to add that this issue happens regardless of the Auto-Wake setting. It basically turns on at some random time once you've plugged it in to charge.
The workaround for me is to press the power button again once it turns on so it goes into sleep mode (as opposed to holding it long enough or selecting the full shutdown option). That way, it at least charges reasonably fast.
Yuan Chin Soh commented
Same issue here, I've two Quests at home (one's my wife's), and it only happens for hers.
Balázs Gábor commented
Yup, I got this problem aswell, please do something about it..
Michael A. Cook commented
Yes, Oculus...please fix this issue!! If you fixed it on the Go, You can surely fix it on the Quest! ASAP!
Ugh, just got a new Quest 64gb and this is happening. Does not happen on my other Quest 128gb.
Unit fully shut down by holding power for 10 sec. Screen is dark, it's not in standby, it's off. Plug in charger, after a few min it powers back up and screen stays on with guardian noise indefinitely.
I hate having this stupid thing happen to my quest.
How many votes does this need to be fixed in the next update or be acknowledged by Oculus?