Offer a repair service for your products. I bought a second hand oculus go as my family are on low budget, we had the device for 2 weeks and the battery fried, I wanted to send it back and pay for the service getting a new battery fitted but the company does not offer this. Considering there will be many families in my situation the company should offer some sort of repair services for families that are less fortunate to buy the products brand new. I am so upset about it as it was bought for my sons 7th birthday and he is devastated, all I wanted to do was get it fixed and it is so disappointing that the company does not offer a repair service

I know that there are apps that provide virtual travel experiences, some by using a CG prerendered locations, and some by using 360 videos. I see the benefit of using CG spaces so multiple users can explore locations together, but if only one user has a headset not only have you lost a possible hardware/app sale, but also a video view from your platform.

One of the reasons people enjoy watching travel videos/shows and follow travel bloggers is so that they could not only live vicariously via content creators, but to possibly visit those same locations. I am not sure how often the content creators are posting theses videos on FB, or if Oculus users are watching theses 360 videos from Youtube, Vimeo, etc.

Is there an opportunity of creating content to lure in users to possibly purchase actual trips thru your platform or from an Oculus app?

Let say a travel site company like Kayack decides to produce a, “Three Sheets”, like travel show on their app where they post a CG or 360 tour of the,” Game of Thrones”, location in Croatia or an amusement park in Florida. Could they then sell the user travel accommodations via the app? If so, would the revenue be shared with FB/Oculus because the sale was initiated via your platform? This could also promote ad revenue if travel agencies, airlines, resorts, cruise lines, hotels, and restaurants who want to be featured or somehow integrated into the booking of these vacations.

Not sure if this would be worthwhile for you to explore or if it has already been attempted. If you do decide to try this out, I would like so somehow be involved in the project.

I tried to order Oculus Quest 2 on the website, but my order was cancelled and my account was disabled. I understand that this is most likely due to the fact that my credit card is registered in Russia. I immediately started a chat with tech support and described the problem. In the first message I offered to provide any kind of proof that the card was mine. Right down to a photo of the card and my passport. A Ruben N wrote that none of this was necessary and "we'll solve it right now". After a few general questions, he said to wait for an e-mail response. I waited for 24 hours, and then wrote again in the tech support chat. Another person told me that my application is still under consideration and that I should continue to wait for the e-mail. Although before I was told that the issues are to be resolved within 24 hours. But even after another 24 hours I had not received any emails! Once again, I wrote to the tech support chat and tried to find out how they are dealing with my request, what was the reason for blocking the account and what was the " issue" they are solving so long. My communication with the tech support is something very special! I ended up texting with four different people. None of them would even answer my direct question as to why my account was disabled. I mean it. It feels like people either don't understand basic questions or they are bots with limited RAM in their heads. A Thess closed the chat even though she saw me typing a message! Is this the right attitude to the customers? After the lead was taken by a Renato, who was asked several times a direct question "what is the reason for blocking the account and what exactly is the issue you are solving?''. Do you think I got any answer? Almost an hour of agony to get not a single answer. I hope all of the aforementioned "workers of the year" will be fired with shame.

I understand the money maker is the Quest lineup. I don't expect all kinds of future development for the Oculus GO, but at the least you guys should keep it operational for those who have purchased it. The Oculus Go still has a place in the market. It is the lightest and most comfortable headset that is actually perfect for media consumption. I often times rather watch movies in my bed on the GO than any of the other headsets. Being that the Oculus go is so good for multimedia content it was very disappointing to see that it no longer supports bigscreens VR.. That is the perfect APP for the GO. I bought a bunch of GO's for family and friends so that we could use bigscreens together. You should be giving the minimum updates to keep the GO operational for all those who have purchased it. That would be the right thing to do for customers.