Fire the **** out of all the tech support!
I tried to order Oculus Quest 2 on the website, but my order was cancelled and my account was disabled. I understand that this is most likely due to the fact that my credit card is registered in Russia. I immediately started a chat with tech support and described the problem. In the first message I offered to provide any kind of proof that the card was mine. Right down to a photo of the card and my passport. A Ruben N wrote that none of this was necessary and "we'll solve it right now". After a few general questions, he said to wait for an e-mail response. I waited for 24 hours, and then wrote again in the tech support chat. Another person told me that my application is still under consideration and that I should continue to wait for the e-mail. Although before I was told that the issues are to be resolved within 24 hours. But even after another 24 hours I had not received any emails! Once again, I wrote to the tech support chat and tried to find out how they are dealing with my request, what was the reason for blocking the account and what was the " issue" they are solving so long. My communication with the tech support is something very special! I ended up texting with four different people. None of them would even answer my direct question as to why my account was disabled. I mean it. It feels like people either don't understand basic questions or they are bots with limited RAM in their heads. A Thess closed the chat even though she saw me typing a message! Is this the right attitude to the customers? After the lead was taken by a Renato, who was asked several times a direct question "what is the reason for blocking the account and what exactly is the issue you are solving?''. Do you think I got any answer? Almost an hour of agony to get not a single answer. I hope all of the aforementioned "workers of the year" will be fired with shame.