At this time, the system requirements for the Oculus Rift S simply state that "1xUSB 3.0" ports is required. The reality however is that only USB 3.0 ports from certain USB controller manufacturers are supported. This detail is not mentioned either on the packaging or website. There is even a file called “compatibility.json” that is installed with the Oculus software that blacklists many of the mainstream USB 3.0 controller chips.

These very specific requirements for which USB controllers actually work with the Rift S is not mentioned anywhere on the support pages for the Rift S and the only way I was able to come across this was after hours of frustration and time spent googling and reading through forums.

These USB requirements should be better stated on both your website and packaging. I simple footnote with a link to a list of compatible USB 3.0 controllers would have saved me (and I am sure others) countless hours trying to make your product work.

Thank you

The oculus is great and all, but one thing. I-- my mom💢 created my account . She signed in with HER FACEBOOK. She is officially a crazy lady! You guessed it, I don't know her facebook and she refuses to tell me. I assum the password was set to some factory password or some "strong suggestion password" from google. I don't know how to check the password... when I am in the oculus app, I selected settings. Then I selected two factor. Then it said that my password was **********. Can I please actually SEE the password, so I can change it?

Hello Paul.
I thank you and your team for your openness and the answer I deserve as a consumer.
This is not about the cost of a power adapter, but about false promises in advertising (Oculus website). I would have spared no expense and tried to claim my consumer rights.
You have thus defused this problem and further steps from me such as. Orientation to different channels, consumer protection, checkout and perhaps legal steps prevented. (America go and give.)
That we understand each other correctly, I am not disappointed by Oculus product nor by the technical support and all those who do an excellent job. But by the decision-makers who cause such cases and then only escalate them with phrases and apologies. All of these emails would have been prevented with a bit more goodwill.
For example:
A selective individual decision and delivery of a network adapter would have strengthened customer satisfaction, trust in your product and the company, and would have solved the problem immediately. The excuses that I understood as empty phrases almost escalated this little thing.
A note and change on the Oculus website for power supply adapter would also be recommended.
10 W power supply
USA A USB charger with adapter for charging Oculus Go
* Other countries USB cables.
The only question then would be whether bulk buyers would break out in joy?
In a nutshell, for me, this experience ends with a smile.
Will continue to enjoy the Oculus Go and have already ordered a new Oculus Quest.
I thank you again for the support and wish you all the best and a happy holiday.
Kind regards
Guillermo

Hallo Paul.
Ich bedanke mich bei dir und deinen Team für Eure Offenheit und die Antwort die ich als Konsument verdient habe.
Hier geht es mir nicht um die Kosten eines Netzteils Adapters sondern um fälschliche Versprechungen in der Werbung (Oculus Webseite) Ich hätte keine kosten und mühen gescheut um mein Konsumentenrecht einzufordern.
Ihr habt somit dieses Problem entschärft und weitere Schritte von mir wie zbs. Orientierung verschiedene Kanäle, Konsumentenschutz, Kassensturz und vielleicht rechtliche Schritte verhindert. (Amerika Gang und gebe.)
Das wir uns richtig verstehen, Enttäuscht bin ich nicht von Oculus Produkt auch nicht von den Technischen Support und all jenem die eine hervorragende Arbeit leisten. Sondern von den Entscheidungsträgern die solchen Fällen verursachen und dann nur mit Floskeln und Entschuldigung diese zur Eskalation bringen. Alle diese E-mails wären mit ein bisschen mehr Kulanz verhindert worden.
Zum Beispiel:
Eine punktuelle individuelle Entscheidung und Zustellung eines Netzadapters hätte die Kundenzufriedenheit, Vertrauen in Euren Produkt und das Unternehmen gestärkt wie auch das Problem sofort gelöst. Die Entschuldigungen die ich als Floskeln verstanden habe haben diese Kleinigkeit fast zur Eskalation gebracht.

Auch ein vermerkt und Änderung auf der Oculus Webseite bei Netzteil Adapter wäre empfehlenswert.
10-W-Netzteil
USA Ein USB-Ladegerät mit Adapter zum Laden von Oculus Go
*Andere Länder USB-Kabel.
Die Frage wäre dann nur ob Großabnehmer In Freude ausbrechen wurden?
Kurze Rede langer Sinn ist für mich dieses Erfahrung mit einem lächeln abgeschlossen.
Werde weiterhin das Oculus Go geniessen und habe auch schon neue einen Oculus Quest bestellt.
Ich bedanke mich nochmals für die Unterstützung und wünsche Euch allen alles Gute und ein frohes Fest.
Freundliche Grüsse
Guillermo

I did some research on oculus rift and your other virtual reality products it will damage your eyes and make you color blind or blind eventually I will not be buying any of your products until you improve them by help to make your vision better, cure seizures, improve memory and so on. Please do better to improve product then I will think about buying.
When light rays reflect off an object and enter the eyes through the cornea (the transparent outer covering of the eye), you can then see that object. The cornea bends, or refracts, the rays that pass through the round hole of the pupil.

Please add functionality where you can view all oculus menu’s, material, and content in a compete 360° view. I have seen a lot of people on the internet complaining about the same thing that I am frustrated with which is the inability to operate the Oculus Go while laying down. That is the entire purpose as to why I bought one, was to lay down and “look at the ceiling” and operate everything. I know Netflix and some others have this functionality but not the main oculus menu’s and other features. Please update the device as soon as possible, this would make an immense improvement and i know I am not the only one who would like to see these changes. Thank you

Hey,
Thanks for contacting Oculus Support.
I understand this may cause an inconvenience, if you'd like to leave us feedback feel free to do so on the UserVoice Channel, click here to submit feedback.
Please let me know if you have any other questions, if not please let me know and I will have this ticket closed for you.
All the best,
Morgan
Oculus Support Rodney Portal
Nov 29, 8:05 AM PST
Really find it stupid that I must log in to my account to unsubscribe.
By making it that difficult, I will likely just mark the next emails as Spam and they will automatically go into trash.
Thanks for making it extremely difficult to unsubscribe
Not appreciated,
P.S. after hitting “submit” I also get to take a photo quiz. What a true PITA, just to unsubscrib

Another way to keep the Go as a viable platform (which has been suggested before in past posts by others) is to encourage game developers of upcoming Quest titles to produce smaller demos for play on the Go. Given the fact there are standards that the Oculus company requires for titles to be approved, it might be useful to post such lower level demos to see how well the consumers respond to them. Of course, the ever growing requests (including my own post) to add 2nd Oculus go controller support comes into play, if it's still possible to achieve.

Well sure the game developers could just try release demos straight to the Quest, but I understand the need for quality control also. This is merely just another suggestion to consider and discourage some titles from not being released or released through other methods. Hopefully, this could be supported by the Oculus company and give some developers ideas.
Bottom line, give the Go users some demos, see if we like them, present the full games with a proven track record to Oculus. Might be a win-win for everyone.

Anyway, thanks again for your time.