Hi Oculus,
I have been fighting issues with my Rift S for a while now and am waiting for my RMA to return in the mail. I have had problems that include robot mic, speakers popping, random loss of tracking, and, most annoyingly, constant headset crashing remedied only be restarting my PC.

Just so that you know: All of these issues spawned from and Oculus Software update that mainly had changes only for Oculus Quest Link. Please pass this on to your developers and let them know that they need to get these issues resolved, even if it is just in the Public Test Channel for now. The Rift S has been so left out, because all your effort is going towards the Quest and Link. Some facts:

• All of the latest software updates have been improving the Quest Link functionality


• Issues that were created by a software update have not been resolved


• The Rift S doesn't have hand tracking yet


• Many users have reported these problems

I know that you can fix this. The Rift S is the best PC headset short of the Valve Index, and even so, the Index doesn't have fancy inside-out tracking. Unfortunately, issues in the software, and possible hardware and build quality, plague it and have really ruined the experience.

I hope that my new Rift S holds up longer (I have only had the one I just RMA'd since December 2019), and if not, I will be considering jumping ship to another platform. Don't make me do that, because I love the best parts of the Rift S.

There seem to be missing a dim lights or Night mode function on Oculus Rift S. Looks like the Quest have this function, then why does the Rift S not?

I think it could be more comfortable to have this possibility feature, to not be overexposted to strong constant lighting all the time.

Just like on phones you can adjust the lighting etc. and for casual games later afternoon / at night, it is not normal to be exposed to strong bright and blue light.

It seems not to be hard to add this, but please at least put it on experimental phase.

Link to the idea that got accepted for the Quest:
https://oculus.uservoice.com/forums/921937-oculus-quest/suggestions/37736524--night-mode-option-to-decrease-blue-light-exposur

I'm disabled and I've been trying to use the Oculus Rift in my recliner, but that means my body's axis is horizontal to the floor. My chair obstructs my access to some Virtual controls in some games and my head has to tilt uncomfortably in most games.

I would like to be able to change the horizon axis so it's more aligned with my body. I know there are a lot of conditions that might lead people to be unable to stand or sit up for VR, so this feature could open doors for lots of people to enjoy this technology - which is otherwise very therapeutic for me.

I've heard that changing the axis would lead to motion sickness. That may be true for people who are standing and moving their heads a lot, but for me, I seriously doubt it. Have there been tests on using the VR in a reclined position with the axis changed from default?

I've also been told that in laying down I "would not be able to enjoy the complete experience as you would have trouble turning 360 degrees". As I am already disabled and cannot use the Rift as an able-bodied person would, this is actually not relevant to me.

Wouldn't it be great PR if you guys were Pro-active about adjusting to the needs of the disabled community ahead of ADA updates? The ADA is about 10 years behind technology on their requirements, but that doesn't mean you can't act now and be big fat heroes! People are really starting to pay attention to how we systemically make access difficult for diverse populations and I know I'd be telling EVERYBODY if I got a positive response to this suggestion!

Thank you for your time and consideration!

I have already used on my MSI PC exactly the same helmet (same characteristics) in September 2019 at the Planeur training center in Puivert (Aude)

Monday March 2, 2020, I decided to plug in my new helmet, bought a few days ago.
The oculus program asked me for an update which I did immediately.
While everything throughout the configuration seems OK, the screen of the helmet turns on, but turns off definitively after about a minute.

I reinstalled the OCULUS software, changed USB, etc. nothing helps.
The headphones only turn on for a short time, once the USB is disconnected and then reconnected immediately.

I then did the recommended handling on the Oculus website
I also updated the msi vbios.

Finally, again, the screen turns on but remains only for a few moments and then turns off, without moving or changing any parameter or other ...
I was able to have time to define for example the play area .. but then black screen ...

I can assure you and I continue to confirm that for more than a month (September 2019), I had used an identical headset with my computer equipment (the current one). Everything worked well.

specifications of my laptop

MSI GL73 8RE (USB 3.1)
processor Intel Core i7-8750H CPU 2.20GHz
16GB RAM memory
Device ID: 5842E51C-128A-4512-B7AC-A03DF535BCB4
Product ID: 00325-80000-00000-AAOEM
64-bit x64 processor operating system

Window 10 Family version 1903 installed on 09/09/2019
SE version: 18362.476

I should be able to have the software from August 2019 / September 2019, because it worked very well .....

Very cordially.

Thierry Mercier (+262) 692 04 05 00

Control over the entire Rift S experience is incredibly restrictive and lacklustre. We need way more options! I.E. mapping gamepad buttons,choosing gamepad modes such as: Game mode, Controller/U.I mode, or Dash mode. Let us unpair peripherals in Settings. Turning off head tracking as a mouse pointer when using Virtual Desktop, too! That's what the Touch controllers are for... Advanced settings of all sorts are simply and frustratingly missing!

Take some pages out of Steam's book. I have to use SteamVR to play pancake games in Virtual Desktop with a gamepad. Oculus automatically forces my Xbox360 based gamepad to behave as as a kind of Rift controller. A becomes select, B is back, L Trigger grabs and resizes/repositions windows, etc... Which makes no sense since no one would ever choose to use a gamepad for anything except gaming outside of one situation! That being the complete lack of other peripherals that could do that job! This needs to be made a toggle in Settings, not the mandatory setting it seems to be!

I have just received my Rift 2 but I’m having doubts that I have made a huge mistake. With little mention about the future of the rift from oculus, this platform is destined to be dropped once the Quest2 is released. I will be selling on my quest, as I don’t want to be stuck with a product that is destined for a very short lifespan. With the future of the rift looking precarious, but is still available to purchase, I feel oculus need to be upfront with their commitment to the rift, as £400 is a big investment whereas it’s longevity isn’t assured.