i have spent countless hours trying to fix an issue with support for a rift s that i purchased 3 months ago. I was told all the troubleshooting steps and this took hours of back and forth of emails and live chat to be finally told we have a specialist looking into your case wait 5 business days we will get back to you. If any small company would do such a thing the backlash would be insane but bigger companies permit themselves outrageous waiting times to return a product or refund. I was severely unsatisfied with support and i am stiff waiting for this to be resolved. I will be telling people to stay away from this company solely on customer service experience. This was my ticket number #1868909 Look into it freely.

With the advent of the Quest Link, which allows to (at some extent) play Rift games on the Quest, it's high time we got a Rift version of cross-compatibility.

The Rift is a powerful VR headset, capable of playing many things the Quest can't alone, but the one thing that is bugged is the lack of cross-playability, especially Rift to Quest. A number of Quest users love to play multiplayer games, but, even when there is a Rift version, Rift users most likely can't play with Quest users.

The Rift users paid a high premium to have a VR headset, both in PC power plus the unit itself, but slowly Rift users are being left behind, with more support for the cheaper Quest, and without the capability to play with other users, the Rift is becoming more and more a dead unit. Therefore I suggest a new approach.

Design, via update or download, a "Quest player," that allows Rift users to log into Oculus as if they are on the Quest, and play the Quest version of the games, letting their powerful PCs do the work of the Quest hardware. The benefit to this is you keep Rift users, and they can join in with Quest users in online gaming, from Arizona Sunshine to Elven Assassin. Also, it would open up a new set of apps that are available for use, including Go compatibility to play apps like Netflix, or go around the world with friends via Wander.

Sep 17, 2020, 0:36 PDT

I am rift s owner of which I got my rift s in late July of this year with the plan of devlopeing games and experiences with it, I thought that this device only just year old would serve me for such purpose for the next five years or so, I am deeply unhappy that only two months on and you have discontinued both models I had plan to build for.
I don't have the money to replace this item as it was the kindness of my family who scrimp and saved to get me the handset as I wouldn't have had the money to get such a device myself.
I am absolutely horrified that this has happened, I now have a headset that will not live up to such a time line, and would have to fork out an additional £299 for the updated model, of which I don't have such a fund for.
I am beyond livid, due to press releases giving miss leading information in regards to the replacement product being a step down from the quest as a quest light, however this seems to be a quest pro, superseding both quest and rift s.
I feel that some compensation is in order, this is not exceptible behaviour for a market leader to discontinue two perfectly good products in less then two years.
This will once again be a massive setback to myself and the project I am working on, one would of hopped that this would have not have been the case with a company such as Facebook and oculus.

I have the rift s for a few month and the robot voice and sudden disconnection was really annoying. I tried everything except one thing that worked:
A powered USB hub that has external DC power like a link box.
the rift s uses a very long cable compared to cv1 and according to physics, current will lose power over distance in a cable. Which is why the htc vive and valve index has link box included.

So i suggest that every rift s users should receive a free powered usb hub with dc adapterr, to compensate with the loss of trust. These link box method SHOULD be a compulsory device to every rift s shipped. I can imagine how much positive reviews rift s will have if the concept of using the link box being implemented in the first place.