Rift CV1 owners are concerned at the recent decision to stop selling the Rift CV1 accessories only 6 months after the sale of the last headset. Of particular concern is the lack headset cable which is probably the most fragile component. The expectation that we should buy a whole new headset if this $50 part fails is a major concern.

Many circumstances can occur outside of warranty conditions like

• pets can chew this cable
• accidental twisting over time fatigues the cable
• accidental falls can pull the cable from the PC

All these circumstances are not Oculus' fault and should not be handled under warranty. However the end user do have the expectation that they can repair a commonly failing part for their headset.

Consumer rights in the USA are very weak and favour companies over consumers. However in the EU, Australia and New Zealand the laws state that spare parts should be available for a reasonable amount of time after the product is discontinued. 6 months is not very reasonable considering that most users have an expectation that PC components should last between 3-5 years.

Ref: https://www.consumer.vic.gov.au/products-and-services/problems-with-a-product/cannot-be-repaired

A survey of 250 Oculus users seems to suggest that most Rift owners expect to get approximately 4-5 years from their headset

https://imgur.com/8n0R2ik

Source of results can be found in comments for above image.

Many of us understand that this cable was possibly being made by a third party who has made the decision to no longer supply them to you. However you made the design decision to go with a proprietary cable so unfortunately the onus is on you to abide by consumer laws and will have to either make freely available design specifications and connector patents so a 3rd party can make them or source a new supplier for this cable so you can sell it yourself.

Your quality end user support compared to other VR headset vendors has earned you a great reputation in the VR community in recent years. This quality support has definitely helped accelerate the growth of your marketshare with as Oculus owners recommend your headset to family and friends based on how good your after market support is. Please don't tarnish this reputation and abandon the early adopters that have helped to grow your ecosystem. We want to remain Oculus customers but it becomes the standard that headsets (including the Rift-S) will be abandoned 6 months after the product is discontinued from sale many of us will have second thoughts about buying future Oculus products as well as using the Oculus store.

More voices here - https://www.reddit.com/r/oculus/comments/cynbei/for_those_who_need_a_replacement_oculus_rift/
and here - https://www.reddit.com/r/oculus/comments/cyfsk3/rift_cable_no_longer_for_sale_i_need_a/

Hi Oculus,

I hope this gets voted.

It would be cool to let people @ Oculus know we Oculus Rift S users feel completely sidelined since the release of the Quest 2, and even more so know that you've screwed over people who forked over a lot of money for your products by artificially limiting the RE4 VR version to the Quest 2.

Don't stop supporting your other platforms.

Need we remind you that Rift S is still the best alternative to play PC VR today?

We all know about the performance issues the Quest 2 has with that overpriced Link Cable that should be included with the package, you know. like all the best companies that actually care about their consumers do.

Stop pushing so hard for your latest product that you run over the people that support your company.

Although oculus products have not been officially sold in mainland China, tens of thousands of users have chosen oculus. Because of GFW, tens of thousands of users are unable to activate or update the device, and many new users are forced to give up using oculus excellent VR devices for this reason. Therefore, we hope to get oculus' help.

There are two ways to alleviate the problem:
1、 Set up CDN nodes or servers in Asia or China
Facebook server IP has been completely blocked by GFW; Amazon's servers in the U.S. are not ideal in China. (slow download speed) hope to set up new CDN nodes or servers in Asia or China.

2、 Add offline installation package and update package
At present, only VPN can be used to download and update products in China, but due to the impact of GFW, it usually takes 3-48 hours to complete. If there is an offline installation package, this situation will be improved. However, services such as oculus store are still affected by GFW and cannot be used normally.

If the problem can be solved, more users will be willing to use oculus VR products.

I've personally tested and used this method to completely wipe out stick drift from anywhere from 3 to 6 months no fiddling with settings required!

I've bought several replacement controllers over the years to replace the ones with unplayable stick drift and the cost started adding up quickly.

The solution you might ask, well its $8 and a trip to your local auto zone. Mass airflow sensor cleaner!

Surprisingly, I've had great success with this method follow it step by step and you'll soon find their back to normal

Please do this outside or in a well ventilated area ! (This method does not work for Liquid damaged controllers)

1. get the Mass airflow sensor cleaner, you can find this at autozone, amazon, or Napa autoparts.

2. remove the battery from your drifting controller, and put on a set of disposable gloves. Nitrile works best in my opinion.

3. using the long nozzle attachment, spray in and around the joy stick. taking care to saturate and massage it in by moving the stick in every direction. Don't flood it a quick 1 second spray will do and it dries extremely quickly

4. you may repeat the process as much as you like, (spraying, massaging, drying, repeat.) 2-4 treatments works best.

5. replace the battery and wipe off excess cleaner using a damp (NOT WET) paper towel.

6.get back to slaying undead hordes or whatever your fancy is!

Duly noted I've personally used this method on both controllers I have and have repeated this as of today, 7 times. I've found no issues with impacting other performance of joysticks ,buttons , electrical, or for that matter tracking.

Let it be said TRY AT YOUR OWN RISK, I've used this as a last ditch effort to remove the unplayable drift in my own controllers however I will not be legally obligated/liable to reimburse you for damages incurred using this method. Things happen, electrons are tiny and finnicky and things do happen.

This method has been my go to for drift in any forms of controllers including xbox and PS4.

For those who want more info on how it works continue reading, for those who got an itchy trigger finger happy hunting you've reached the end!

Stick drift occurs when oils, dirt, and skin cells (or that beer you spilled on your controller last night drunkenly playing that one chat game we all know and love) makes its way into the sensor module obviously messing up the sensitive components inside. This being said it starts to ***** with the tolerances inside the joystick or buttons thus, in turn giving false inputs when no user input is taking place.
Mass airflow sensor cleaner is used to remove grim and other **** from the sensor that tells your engine in your car how much air to give the throttle body so your car can burn gas/petrol (for our UK friends) more efficiently. The cleaner is designed to be non conductive so you don't have to worry about damaging sensitive electronic components. Dont ask me how the chemistry works behind it, I failed chem, im more of a design tech/ physics guy. That being said Have fun, Be Safe, and Happy Hunting!

Lots of love from my Headset to yours !

• BlissinBalance

If you wish to get into contact with me for assistance/questions you can do so on oculus @BlissinBalance or on snapchat @Xcr1msondeathX

So, I recently experienced cable issues when I wanted to get into my VR experience like probably a good amount of people have experienced it.

To be clear, I'm no expert by any means. I can only share what I read and found out myself.

I would love to hear back what can be done or what exactly is going on. Preferably from someone who actually worked or works on these things at Oculus.

Enough of the introduction, let's get into it.

My cable broke somewhere inside, give it a little wiggle and it drops out. Give it another and you maybe get a connection back until it wiggles a bit again. I'm very excited for the replacement coming in. Thank you for that already.

First off, maybe thicker wiring would improve overall strength of the cable, but would come with the tradeoff of being less flexible probably. Really depends how thick you're going.
Second off, this Headset is Cable only (at least as the time of writing this) and therefore this is a part that most likely gets the most wear and tear in the whole system, depending on the user. It definitely is a part that can and will break at some point.
So, if there is any way of getting to buy one or multiple, in case someone wants to keep spares, that would be awesome. Not only would Oculus do some sales (in my opinion, don't know how if it would be a big profit maker, but definitely gets you some reputation points for sure), they would also improve reputation and make them more appealing to recommend to others.
If you can't get replacements for something that would break at some point for sure, what's the point in buying it to then be left alone in the long run.
To be fair, I got a replacement and the support is great, but options for people to buy it, would be so much appreciated.

Coming back to the actual cable build quality. I run computer fans on my ceiling and probably will add more in the future. Yes, not everyone would do that and certainly there probably isn't many people doing that.
But what I found out is, 12 Volts can easily disrupt the visual signal if it gets too close to the cable.

Running DC fans, they ramp up in voltage depending on their Speed. Up until 12 Volts. I've tested DC and PWM. The more you get to 12 Volts, the more I could see green, blue and red pixels dancing around or being static. Atleast for the last pieces of signal I could get out of the cable. This becomes especially noticeable if it happens in the middle of the screen for example.
PWM btw always runs on 12 Volts.

My conclusion from that is shielding. I didn't took the cable apart. So I can't guarantee my assumption is correct. But I assume either foil shielding or no shielding (which would surprise me tbh and isn't really acceptable by any means.)

From my Experience and work with CAT 7 Ethernet Copper cables (Yes fiber is better at some point and Ethernet and Displayport isnt the same, but at the end of the day they both carry a fair amount of data at a given point)
You're best with an S/FTP cable. Especially when you route it next to a power line (for example 220-240 Volts in my country).
S would be the indicator for a metal or copper braided shielding. F is the indicator for foil shielding and TP means twisted pair. In an S/FTP cable, the foil shielding is around every twisted pair. This means, multiple foils and one copper braiding around all of that.

Getting back to the Rift S cable, I don't know how much more effective a braided shielding is to be honest, but that could be a consideration. If its not much different (which I doubt but I could be wrong), we definitely need more layers then. Maybe a braiding inside the cable could also improve cable strength.

As for the other parts of the cable goes, besides shielding, from specifications the Rift S is rated for 1 Amp on 5 Volts. USB 3.0 (USB 3.1 Gen 1, thank you Compaq, DEC, IBM, Intel, Microsoft, NEC and Nortel for that nonsense) on the other hand, officially spits out a maximum of 0,9 Amps on 5 Volts. If that would help with signal strength or generally better power supply to everything, add another USB Cable for power delivery or something like that.

From what I found and roughly calculated, the Rift S is around 8Gbits of Bandwidth on 1440p at 80Hz.
That comes close to cat 7 copper (10Gbit). Probably need thicker wiring, going from the cables I worked with, being solid and also not really soo thin. Im sure someone is a better expert than me and knows better, but that is my input on that.

Thank you for reading it all, I know its a ton of text, but I hope it helps.

And for Oculus reading this, you probably can match all this information to the correct support ticket, don't want to call out anyone officially, but give the person I wrote that much text a raise.
Or something. They were very nice to talk to and I really appreciate the input and response about my information given. To be fair, people in support probably can't give out technical information or other information, they probably also don't even know or have access to. But atleast it's reached in and maybe and hopefully gets some thoughts about it.

Again, hopefully someone can respond with more technical information about this, if they are allowed to. If not, atleast mention that you can't talk about it :)

Thank you, I hope this helps