Rift CV1 owners are concerned at the recent decision to stop selling the Rift CV1 accessories only 6 months after the sale of the last headset. Of particular concern is the lack headset cable which is probably the most fragile component. The expectation that we should buy a whole new headset if this $50 part fails is a major concern.

Many circumstances can occur outside of warranty conditions like

* pets can chew this cable
* accidental twisting over time fatigues the cable
* accidental falls can pull the cable from the PC

All these circumstances are not Oculus' fault and should not be handled under warranty. However the end user do have the expectation that they can repair a commonly failing part for their headset.

Consumer rights in the USA are very weak and favour companies over consumers. However in the EU, Australia and New Zealand the laws state that spare parts should be available for a reasonable amount of time after the product is discontinued. 6 months is not very reasonable considering that most users have an expectation that PC components should last between 3-5 years.

Ref: https://www.consumer.vic.gov.au/products-and-services/problems-with-a-product/cannot-be-repaired

A survey of 250 Oculus users seems to suggest that most Rift owners expect to get approximately 4-5 years from their headset

https://imgur.com/8n0R2ik

Source of results can be found in comments for above image.

Many of us understand that this cable was possibly being made by a third party who has made the decision to no longer supply them to you. However you made the design decision to go with a proprietary cable so unfortunately the onus is on you to abide by consumer laws and will have to either make freely available design specifications and connector patents so a 3rd party can make them or source a new supplier for this cable so you can sell it yourself.

Your quality end user support compared to other VR headset vendors has earned you a great reputation in the VR community in recent years. This quality support has definitely helped accelerate the growth of your marketshare with as Oculus owners recommend your headset to family and friends based on how good your after market support is. Please don't tarnish this reputation and abandon the early adopters that have helped to grow your ecosystem. We want to remain Oculus customers but it becomes the standard that headsets (including the Rift-S) will be abandoned 6 months after the product is discontinued from sale many of us will have second thoughts about buying future Oculus products as well as using the Oculus store.

More voices here - https://www.reddit.com/r/oculus/comments/cynbei/for_those_who_need_a_replacement_oculus_rift/
and here - https://www.reddit.com/r/oculus/comments/cyfsk3/rift_cable_no_longer_for_sale_i_need_a/

Everyone who has upgraded to the Rift S from the CV1 has encountered a downgrade in tracking in various games. A great example would be shooter games where you have to aim down sights, which causes you to lose tracking since the controller is too close to the headset. Supporting the external cameras would allow more people to upgrade from the original rift without sacrificing their tracking. Also people with the Rift S would have the option to purchase more cameras to “enhance the experience”. The only issues that can possibly be encountered would be USB bandwidth errors from having the sensors and the Rift S, however 1 or 2 external cameras should provide a more seamless experience to the Rift S.

I feel that after the announcement that Quest will have the option of using PCVR, this has made the Rift S a much worst value.

I and many other Rift S users would instantly exchange our Rift S for a quest and gladly pay for the Link since it gives you more versatility and the option of PCVR and wireless. The improvement that the Rift S has over the quests are not worth the price of admission. Four months after launch and I deeply regret buying a Rift S.

The Rift s is simply not worth 400 usd on the current market and a price drop is not gonna fixed disgruntled customers who feel betrayed by Oculus/Facebook.

Hi I’m a digital artist and you guys just happened to make the best 3D sculpting program out there(oculus medium). It is literally the only thing I use VR for. BUT I am a HtC user and I am constantly being stopped from doing my work after “revive” gets the boot from updates. And I don’t make enough money to buy another VR setup to just use 1 art program. So I beg of you to open your platform just a bit more. I understand having exclusives, but I don’t understand making art tools an exclusive. Let the people create no matter what they are using. I feel like my paper and pen have been taken from me and some big cooperate guy is dangling it above my head with $800 price tag. the VR art community is already small, we don’t need to be smaller :( if oculus could make this happen I would be forever great full!

There NEEDS to be a sleep mode or an option to turn off the controllers. I have just gotten my Oculus Rift S (3 days ago) and the controllers had gone through the included batteries in under 24 hours. I have swapped them out and been taking them out when I'm not using the Rift.

It seems like a major design flaw to have the controllers constantly running and to turn them off, having to take out the batteries. Not trying to repeat myself but there needs to be a way to turn them off or else you'll be constantly swapping dead batteries out or rechargeable ones (over time will die as well).

Tracking of the Rift S Touch Controllers seems to fail despite the controller being in plain site. In the attached video, you'll see that the initial loss is caused by (intentional) occlusion; however, the previously occluded controller isn't picked back up again despite no longer being occluded. In order to be positional tracked by the cameras again, it must be moved significantly. Note: this seems to happen if two things occur:

1. Occlusion of one controller
2. Synchronized movement between occluded controller and visible controller

This causes issues with FPS games so far, specifically ones where a two-handed pistol grip is being used. The off-hand is occluded by the gun-hand, and is moving in-sync with the gun-hand. If the off-hand is brought back into view for any reason (ex. reloading), it takes a moment for the controller's actual position to be recognized again. This results in failed actions like reloading as the hand never moves until after the player has already attempted to do said action.

On the original Rift, you could calibrate your height during setup. It allowed seated play by sitting down and adjusting your height as such so you'd be sitting and be for example 6'0 and be sitting down instead of crouching. I don't have the strongest legs and it's not comfortable for me to stand up, I'm sure people have the same issue and I've also met a few people who couldn't even move their legs and were either in a wheelchair or they just sat in bed/a chair all day exploring a new world when they couldn't with our own reality. I'm not saying to remove the whole other function for calibration, but I'm just asking you make it avaliable to those who aren't as strong/capable as others regarding their own physical health problems.