Rift CV1 owners are concerned at the recent decision to stop selling the Rift CV1 accessories only 6 months after the sale of the last headset. Of particular concern is the lack headset cable which is probably the most fragile component. The expectation that we should buy a whole new headset if this $50 part fails is a major concern.

Many circumstances can occur outside of warranty conditions like

• pets can chew this cable


• accidental twisting over time fatigues the cable


• accidental falls can pull the cable from the PC

All these circumstances are not Oculus' fault and should not be handled under warranty. However the end user do have the expectation that they can repair a commonly failing part for their headset.

Consumer rights in the USA are very weak and favour companies over consumers. However in the EU, Australia and New Zealand the laws state that spare parts should be available for a reasonable amount of time after the product is discontinued. 6 months is not very reasonable considering that most users have an expectation that PC components should last between 3-5 years.

Ref: https://www.consumer.vic.gov.au/products-and-services/problems-with-a-product/cannot-be-repaired

A survey of 250 Oculus users seems to suggest that most Rift owners expect to get approximately 4-5 years from their headset

https://imgur.com/8n0R2ik

Source of results can be found in comments for above image.

Many of us understand that this cable was possibly being made by a third party who has made the decision to no longer supply them to you. However you made the design decision to go with a proprietary cable so unfortunately the onus is on you to abide by consumer laws and will have to either make freely available design specifications and connector patents so a 3rd party can make them or source a new supplier for this cable so you can sell it yourself.

Your quality end user support compared to other VR headset vendors has earned you a great reputation in the VR community in recent years. This quality support has definitely helped accelerate the growth of your marketshare with as Oculus owners recommend your headset to family and friends based on how good your after market support is. Please don't tarnish this reputation and abandon the early adopters that have helped to grow your ecosystem. We want to remain Oculus customers but it becomes the standard that headsets (including the Rift-S) will be abandoned 6 months after the product is discontinued from sale many of us will have second thoughts about buying future Oculus products as well as using the Oculus store.

More voices here - https://www.reddit.com/r/oculus/comments/cynbei/forthosewhoneedareplacementoculusrift/
and here - https://www.reddit.com/r/oculus/comments/cyfsk3/riftcablenolongerforsaleineed_a/

Although oculus products have not been officially sold in mainland China, tens of thousands of users have chosen oculus. Because of GFW, tens of thousands of users are unable to activate or update the device, and many new users are forced to give up using oculus excellent VR devices for this reason. Therefore, we hope to get oculus' help.

There are two ways to alleviate the problem:
1、 Set up CDN nodes or servers in Asia or China
Facebook server IP has been completely blocked by GFW; Amazon's servers in the U.S. are not ideal in China. (slow download speed) hope to set up new CDN nodes or servers in Asia or China.

2、 Add offline installation package and update package
At present, only VPN can be used to download and update products in China, but due to the impact of GFW, it usually takes 3-48 hours to complete. If there is an offline installation package, this situation will be improved. However, services such as oculus store are still affected by GFW and cannot be used normally.

If the problem can be solved, more users will be willing to use oculus VR products.

I have watched Home become larger and larger over time to the point that it is now ~7.5GB DOWNLOAD.
This is completely unacceptable.

It's pretty clear that the vast majority of this is Home and the Touch Tutorial, both now officially considered Unnecessary (You have an option to disable Home in the Oculus App)

Please have a look at the Attached Image and see just how much of the overall package is what I would consider "Bloatware".

As you can see, the Touch Tutorial takes a massive 1.59GB,
while Home (the Oculus Worlds folder) takes a wopping * 10GB! *

Meanwhile, everything else is sitting at an acceptable 1.7 GB total, which is only 13% of the obscenely large 13.4GB.

Please also note that this is a Clean Install, with no additional software included!

I politely ask you to reconsider this as it is, in my opinion, ruthless and highly unreasonable to expect people to download a ~7.5GB download when the actual functionality is only 13% of that download, that's less than 1 GB even!
This is made all that much worse when you consider that we are forced to use an Online-Only Installer, whereby ANY small issue causes the ENTIRE thing to redownload!

Please can we have a change, or at the very least, a comment on why Oculus believes this is appropriate?

Oculus’ VR offerings are very well regarded. You sell good hardware, backed by a great user interface and game library. However, Facebook user data collection is a concern for many.

We can debate how harmful this data collection actually is in practice. However, it undeniable that it is generating intense negativity towards Oculus and scaring away potential customers.

Oculus should improve this situation by giving users control over how their data is collected by Facebook. Oculus should also be transparent about how user data is used.

Some suggestions:
- Add granular privacy settings that allow users control over what user data they share with Facebook. Be specific and detailed about what data you want to collect, and why.
- Add “Why am I seeing this?” functionality like that on Facebook proper, to help users understand why they are being suggested content.
- Let users delete data they don’t want associated with their profile.
- Basic social functionality like Friends and Parties should not rely on a Facebook account.
- Be clearer about how third-party apps integrate with Facebook policies. Is usage of third-party apps tracked by Facebook? Does the Oculus platform Code of Conduct apply to interactions in third-party, non-Oculus apps?
- There should be a ‘Private Session’ mode that allows people to use VR apps without storing any usage data.

I understand that user data collection has many potential benefits, and some users will have no problem sharing their data with Facebook. For users who are concerned, better privacy controls will help convince them to join the Oculus ecosystem.

Unlike the main Facebook platform, Oculus is based around premium sales of hardware and software. You don’t need to bombard users with ads or generate overly detailed user profiles just to make a good profit.

Thanks for your time.

In light of the limited stocks and the current global situation where many people are stuck in quarantine, it would be a big gesture of Oculus to assist in helping to get VR into the hands of as many people as possible. This includes individuals stuck in quarantine, educators, researchers, etc.

There are major issues of distribution with a significant number of units being snapped up by resellers and scalpers, resulting in many units stuck in the warehouses of these non-users. As of this writing, there are 5169 listings for "Oculus Quest" + Condition = "New" and 2471 listings for "Oculus Rift S" + Condition ="New" on eBay. These are units that could go to helping someone ease the mental stress that they are being placed in right now. This form of capitalism doesn't help make the situation better for the larger society.

If Oculus is genuinely interested in getting VR into the hands of as many people as possible, it would be a significantly consumer-centric move to regulate the number of units each purchase order or account can buy until the supply chain issues have been resolved.

Maybe it could be limited to 2 of each device (Oculus Quest/Rift S/Go) to facilitate larger families needing two Rift S? I'm sure that someone from the sales department could analyse the sales pattern and figure out a way to make an equitable decision.

This might also free up stock to increase the global distribution network. There are many countries that could benefit from an expanded distribution network which I hope and believe your team is considering. This would allow education institutes in those countries which require official support to integrate VR into the education system.

I am not currently an Oculus customer even though I wish I could be. Oculus is not currently shipping to my country so I hope this could change sometime in the near future.

Thank you for your time and support.

Everyone who has upgraded to the Rift S from the CV1 has encountered a downgrade in tracking in various games. A great example would be shooter games where you have to aim down sights, which causes you to lose tracking since the controller is too close to the headset. Supporting the external cameras would allow more people to upgrade from the original rift without sacrificing their tracking. Also people with the Rift S would have the option to purchase more cameras to “enhance the experience”. The only issues that can possibly be encountered would be USB bandwidth errors from having the sensors and the Rift S, however 1 or 2 external cameras should provide a more seamless experience to the Rift S.

There NEEDS to be a sleep mode or an option to turn off the controllers. I have just gotten my Oculus Rift S (3 days ago) and the controllers had gone through the included batteries in under 24 hours. I have swapped them out and been taking them out when I'm not using the Rift.

It seems like a major design flaw to have the controllers constantly running and to turn them off, having to take out the batteries. Not trying to repeat myself but there needs to be a way to turn them off or else you'll be constantly swapping dead batteries out or rechargeable ones (over time will die as well).

i have spent countless hours trying to fix an issue with support for a rift s that i purchased 3 months ago. I was told all the troubleshooting steps and this took hours of back and forth of emails and live chat to be finally told we have a specialist looking into your case wait 5 business days we will get back to you. If any small company would do such a thing the backlash would be insane but bigger companies permit themselves outrageous waiting times to return a product or refund. I was severely unsatisfied with support and i am stiff waiting for this to be resolved. I will be telling people to stay away from this company solely on customer service experience. This was my ticket number #1868909 Look into it freely.