Is it possible to make a formal complaint about Facebook Reality Labs "Support"?

I have been on a merry-go-round for two months and my issue is still not fixed. All I want now is a refund. I was offered a refund then the offer was withdrawn.

I'm my only recourse to invade a solicitor ?

When I asked how to make a formal complaint I was given a link to this forum !

Attached is a transcript of the madness Oculus call support