Continue selling Rift (CV1) cables
Rift CV1 owners are concerned at the recent decision to stop selling the Rift CV1 accessories only 6 months after the sale of the last headset. Of particular concern is the lack headset cable which is probably the most fragile component. The expectation that we should buy a whole new headset if this $50 part fails is a major concern.
Many circumstances can occur outside of warranty conditions like
- pets can chew this cable
- accidental twisting over time fatigues the cable
- accidental falls can pull the cable from the PC
All these circumstances are not Oculus' fault and should not be handled under warranty. However the end user do have the expectation that they can repair a commonly failing part for their headset.
Consumer rights in the USA are very weak and favour companies over consumers. However in the EU, Australia and New Zealand the laws state that spare parts should be available for a reasonable amount of time after the product is discontinued. 6 months is not very reasonable considering that most users have an expectation that PC components should last between 3-5 years.
A survey of 250 Oculus users seems to suggest that most Rift owners expect to get approximately 4-5 years from their headset
Source of results can be found in comments for above image.
Many of us understand that this cable was possibly being made by a third party who has made the decision to no longer supply them to you. However you made the design decision to go with a proprietary cable so unfortunately the onus is on you to abide by consumer laws and will have to either make freely available design specifications and connector patents so a 3rd party can make them or source a new supplier for this cable so you can sell it yourself.
Your quality end user support compared to other VR headset vendors has earned you a great reputation in the VR community in recent years. This quality support has definitely helped accelerate the growth of your marketshare with as Oculus owners recommend your headset to family and friends based on how good your after market support is. Please don't tarnish this reputation and abandon the early adopters that have helped to grow your ecosystem. We want to remain Oculus customers but it becomes the standard that headsets (including the Rift-S) will be abandoned 6 months after the product is discontinued from sale many of us will have second thoughts about buying future Oculus products as well as using the Oculus store.
More voices here - https://www.reddit.com/r/oculus/comments/cynbei/for_those_who_need_a_replacement_oculus_rift/
and here - https://www.reddit.com/r/oculus/comments/cyfsk3/rift_cable_no_longer_for_sale_i_need_a/
Henry Borreli commented
adding my 2 cents here.. these cables are soo fragile.. please keep selling!
Why not selling this **** cable ?!! Such a shame !!!
I am a DK1 and DK2 owner, and i think CV1 will be my last Oculus product ! Every move you make, like the obligatory Facebook account makes you lose the battle.
Even when i supported DK2, i was disguted to know just few weeks later, than you bought Oculus !!
Why is still still an issue, produce more cables or let someone else do it at least...
Please green light the manufacture and sale of OEM cables for Rift users that are looking to get more than 2 years out of their investment in the platform
Sean Rhone commented
Please manufacture new cables! I enjoy my CV1, and it would be a huge relief not to have to worry about where to get a tether cable if mine becomes damaged.
Come on Oculus - support your product - look after your customers.
I managed to repair mine with some duct tape and a bulldog clip over the damaged area (likely to be where the retainer clip is on the headset - just put it on and move it slightly till the red lines go away), but you definitely need to bring back the replacement cable.
wey m. commented
It's so disappointing that the company has stopped producing replacements for this. At least I know I won't ever buy Oculus products again.
I find it hard to believe a company like Facebook can't bring themselves to continue making a cable they already have the specs and patents for tk continue supporting early VR adopters.
Now my only options are the Index, which is very expensive, or the Quest 2, which isn't an option in my opinion because I'd be downgrading, despite it being much newer than my CV1.
Please continue making these cables so my headset, sensors and controllers aren't worthless pieces of junk because they need a $60 cable to work but a huge corporation decided it wasn't worth it to them to continue making it.
A Question for Oculus.
Why should we continue purchasing equipment & investing in oculus? (Facebook)
Customers & users that are happy with after sales service will continue to purchase Oculus equipment & recommend it to fellow users.
The laws around the world protect the customer & demand a company supply replacement parts for a reasonable amount of time.
Oculus do not supply parts for the hardware? why ?
Could this be a global class action in the making ?
Customers demanding full refunds
Why would any of us return to oculus & invest our money again if other VR companies can offer better after sales service & support to the customer.
Better still use a standard cable that is cheep to replace.
if they do not want to supply the cable then let someone else.
I am sure a 3rd part company would be happy to profit from this silly & fixable mistake.
This is how much of a nightmare it is to try & fix the cable that can not be fixed.
mohammed alnassar commented
Oculus I hope you do the right thing and put them back in the store.
I don't have the money for a new one or scalpers prices 110$+
Graham Sampson commented
My headset just stopped working and I'm assuming it's the cable, but I can't test that because new cables at $300 anywhere I can find them. You would think a company like facebook would support their customers for more than a couple years.
Beckers Christian commented
I am out of warrantly and no new cables are being sold.
I am now sitting on a 400€ paperweight and Oculus tells me there is nothing they can do.
You chose to go with a proprietary cable design and abandoned your customers.
Thanks for nothing.
We bought Oculus Rift, and can not purchase a cable to replace. Now Oculs thinks the solution is to purchase a new headset, as if people have money growing on trees! Just horrible customer service and care! Can not believe after all the people coming forward they simple do not care as a company to be socially responsible to their community.
[Deleted User] commented
I bought 2 Oculus Rift's a few years ago, 1 for myself and the other for my wife, We have 3 children 1 of which is disabled and needs extra care so our social life went down the drain. I bought the Rift as I liked the controls over its competitors and had the time of our lives... We had a social life again for hours when the kids where in bed we would get together with friends in games and on fridays as silly as this may sound "go clubbing" on VRChat it was amazing as we were more than just parents again....for awhile at least, in the first year my wifes headset began to have issues with audio and sometimes a black screen but I put that down to her PC and the fact her headset took a knock or two when the kids were home from school. I have looked after mine, kept it clean our of the way and was very careful with handling it and I treated the cables like a life line, Ive actually talked several people into buying the rift over the Vive and what an idiot I was.
My cable has recently been having issues such as a dead left ear and at times its blank.... Im at a huge loss here because I can in no way afford a replacement cable or new headset at £400 each its a big no no for us. If we at any point can afford replacement I can assure you that we will be going elsewhere as it is unforgivable how you treat your customers "oops it Broke ? oh well buy a newer headset then" soo goodbye Oculus it was fun till your jaw dropped and saw dollar signs when VRchat took off because I know you had huge sales in that period. I will take my business elsewhere in future and I hope you soon reconsider making these cables available via the store at least, please remember without those cv1 customers you wont be where you are today
Just bought a Rift S, it's being discontinued by the end of the year. Gonna return it and wait for the G2.
I'm here after buying my Rift Second hand about a year and a half ago and I seriously feel like I've been tricked after my Rift cable finally kicked the bucket, and a real pain in the **** for me because the only way I can stay fast in sim racing is VR!
Oculus, even though this poll is a year old at this point, all 1,971 of the people that signed this poll are more than willing to pay for a replacement cable, please let us ****** purchase a replacement cable *********
I wish i knew about the cable issue before i bought my Rift 2 years ago because if i did i would of never of bought it and just gone with the Vive and it's ***** controllers instead
because people are selling replacement cables for $150 - $400(yes there are people selling it for that much)
i honestly feel scammed by oculus for how they have delt with this i mean the rift isn't even a decade old and they already decided to stop making the parts and cables for it all because they made newer headsets so they expect people to just upgrade when their Rifts go faulty
i just wish Oculus support was useful in some way instead of only following that stupid script/template they're made to follow
I feel really jaded. I purchased my Rift CV1 at retail price at Best Buy, two years ago. And it malfunctioned only a week after the warranty expired. I'm almost positive the cable is to blame but Oculus doesn't even sell the cable for the CV1 anymore. I refuse to buy anymore Oculus products. If that $500 is all they wanted, its all they'll get now. I'll buy from their competitors now.
So that’s why I saw so many Rift Units… missing cables… and being offered so cheaply on eBay when I searched for ‘spare cables’.
My otherwise perfectly working Rift is now 'Insta Scrap'… plastic trash… forcing me into a full unit upgrade on a 2-year-old purchase… because this company arbitrarily refuses to sell replacement cables?
This company’s OFFICIAL support response is to instead send their loyal backers to Amazon? Where the bandits are selling worn out crud cables for half the price of a full Rift Refurb?
Really? That's how a big company should behave?
I have something like ~64+ titles in my Oculus Library. Proudly bought from the Oculus Store.
And this is how a business rewards the trust of those who ROUTINELY voted with their wallets? This is how a company decides to treat loyal, regular customers?
Why would I EVER continue doing business with a company who now acts like this?
Here's an idea: how about while ‘the team’ finishes 'evaluating their options’ for customers outside of warranty…they put cables back in the store… on SALE… as a ‘temporary trial-run’? Or heck, make that the ONLY VIABLE OPTION.
I’m sure the higher profit margins of selling units over cables is indeed quite tempting, but don’t you realize the other ‘options’ entail the following outcomes:
1. Resentful Customers, Forced Into Upgrades -- and previously burned customers now hording cables at home while they’re commercially available (dramatically delaying HMD upgrades all the more, and encouraging future eBay gouging).
2. Resentful Customers That Simply Abandon You Altogether -- over the blatant and obscene displays of planned obsolescence. Taking all your exclusives with them into Revive.
Also, it’s a GLOBAL PANDEMIC out there. Some of us either take care of loved ones with severely weakened immune systems, or have them ourselves.
We’re scared shitless. All. The. Time. Our incomes are affected. We’re literally locked in our homes. Outside is NOT an option anymore. Might be related to the fact we don’t want to die?
VR is how some of us continue to view the beauty of our world, stay connected with our friends, make new friends safely, ‘escape the 4-walls’, and just ‘stay sane’ overall.
You’d think a company so intrinsically dedicated to the future would keep a *little* flipping perspective on cultivating long-term relationships, and not do something so petty and short-sighted as WITHHOLDING REPLACEMENTS FOR LITERALLY THE MOST FRAGILE COMPONENT ON ALL THEIR PRODUCTS, past, present (and future)?
It’s JUST A CABLE, for Christ’s Sake. Put it back in the store. If ever there was a time to sell your supporters new cables as needed, this is it!
I am now in this boat as my original CV1 cable has failed and it was fairly well taken care of as well, 3 years to the day tomorrow from date of purchase and now to find out tonight that even if I wanted to drop $100 to keep it going I can't.
I have an Oculus Quest and I'm going to be looking at selling the unit if this is the kind of support we can expect the moment the next one comes out. Not supporting simple accessories for your user base is poor form. The older headsets will be passed on to other people when we upgrade, ideally to your new gear, and those people will buy accessories and games and ideally new headsets of their own. It makes no sense for a hybrid HDMI cable that in all likelyhood cost no more than $30 on a bad day to make a $600 set of kit head for the garbage dump. It's wasteful and poor customer service and in this day and should be considered really poor environmental stewardship.
Think twice about the cable availability. If the plan is to force those of us affected into new headsets it's not going to work like you think it will.