Please continue selling Rift CV1 spares for a reasonable time after sale of last CV1 (March 2019)
Rift CV1 owners are concerned at the recent decision to stop selling the Rift CV1 accessories only 6 months after the sale of the last headset. Of particular concern is the lack headset cable which is probably the most fragile component. The expectation that we should buy a whole new headset if this $50 part fails is a major concern.
Many circumstances can occur outside of warranty conditions like
- pets can chew this cable
- accidental twisting over time fatigues the cable
- accidental falls can pull the cable from the PC
All these circumstances are not Oculus' fault and should not be handled under warranty. However the end user do have the expectation that they can repair a commonly failing part for their headset.
Consumer rights in the USA are very weak and favour companies over consumers. However in the EU, Australia and New Zealand the laws state that spare parts should be available for a reasonable amount of time after the product is discontinued. 6 months is not very reasonable considering that most users have an expectation that PC components should last between 3-5 years.
A survey of 250 Oculus users seems to suggest that most Rift owners expect to get approximately 4-5 years from their headset
Source of results can be found in comments for above image.
Many of us understand that this cable was possibly being made by a third party who has made the decision to no longer supply them to you. However you made the design decision to go with a proprietary cable so unfortunately the onus is on you to abide by consumer laws and will have to either make freely available design specifications and connector patents so a 3rd party can make them or source a new supplier for this cable so you can sell it yourself.
Your quality end user support compared to other VR headset vendors has earned you a great reputation in the VR community in recent years. This quality support has definitely helped accelerate the growth of your marketshare with as Oculus owners recommend your headset to family and friends based on how good your after market support is. Please don't tarnish this reputation and abandon the early adopters that have helped to grow your ecosystem. We want to remain Oculus customers but it becomes the standard that headsets (including the Rift-S) will be abandoned 6 months after the product is discontinued from sale many of us will have second thoughts about buying future Oculus products as well as using the Oculus store.
Olivier Stfx commented
C'est une plaisanterie cette histoire de câble non disponible à la vente?
Un produit en vente dans l'Europe doit fournir les pièces détachées aux clients pendant 5 ans après la fin de la production... c'est la loi (Directive n°2011/83/UE).
Greg M commented
Ridiculous that the cables are no longer available to purchase. Oculus may not care about losing their 1st generation of customers, but this is no way to build a brand. At the very least, they should offer a trad in value to upgrade to the newest hardware, but not even that is an option. It's silly that a $59 cable is not available to fix this, and instead render everyone's headsets defunct.
michelle Pike commented
I just got this for my 11 year old in March and the cord already needs replaced. The sad thing is I am a single mom of 4 and I begged and borrowed to get that for him for his birthday. I can not afford to upgrade to a new version literally only had it 8 months, there definitely needs to be some kind of class action or at least Oculus needs to come up with a solution. I will never buy anything from Oculus again. But i am sure they don't really care.
I've been back and forth with Support over the last several weeks about my Rift not seeing HDMI. For the record, they've been lovely and have tried their best, but it seems their hands are tied. They tell me I should just buy a refurbished Rift headset from them.
I'm quite livid at this point that they cannot support a product that is barely out of stock.
Has there been any talk of a class-action? I will NEVER buy another Oculus product again. And I will shout from the mountain tops of the terrible build quality of their products.
My Cable broke and now i realise i cant replace. I was very satisfied with my rift but if i have to dump it or buy a used cable in ebay for 100$ i will 100 percent never buy a oculus product again. Even if its great Hardware and fair price for a whole Bundle otherwise,this is a absolute No-Go for me .
Shooter Eighty commented
If my cable dies and I can't get a replacement I'll certainly never buy another Oculus product.
Kevin Ulmo commented
This is ridiculous. I've had my Rift for just over a year, so it's out of warranty. I've used the **** thing for a total of maybe 50 hours, and the cable is broken. Now I find out that my only solutions seem to be to buy a used cord(if I can even find one) and hope for the best, or live with a bricked VR headset? I honestly don't understand how this is legal.
No replacement cables? Fine, I'll simply go to another competitor.
I will not invest in any other Oculus or Facebook product given this is how they treat their customers.
Matt Cowen commented
My cable also stopped working, and oculus support claims they have no additional cables and no update on when more might be available. Ridiculous that my $400+ device is now a paperweight 8 months of light use later.
Tom Wagner commented
Been happy with the Rift until now. My headset cable started malfunctioning and was astonished to find out that Oculus isn't selling replacement cables. What the **** am I supposed to do now? It's worthless....
Rift cable broke after having it tried it for less than 5 hours of total gameplay.
Now i'm left with a useless headset to remind me of my wasted money. If you are reading these comments oculus, do SOMETHING. You have so many consumers who are willing to pay for your products and even purchase more cables if only you would put them for sale. The only thing I can say is don't be surprised when someone brings a cable to china for reverse engineering. Then you will be out the money.
Bill Kanis commented
my rift is dead without a new cable wtf
Please restock. Thanks
My cable was damaged, making the headset useless. I will never buy another oculus product. Not selling replacement cables is beyond absurd. I will tell everyone I know to get a Vive instead. Don’t waste your money!
Very disgusted with Oculus. My 11 year old son got straight A's at school. He got an Oculus CV1 on December 25th. Started having problems in May. No cord to buy. You were continuously sold out, then you stopped production. Because of this snafu you created (i'd gladly buy another cord,) I am now having to replace this awful POS with an HTC. I will never buy anything from Oculus or facebook.
Ahmed aref commented
How can we truat to buy any other product from you , what if when we buy rift S the next year you stop the support and then we are left with the same issue......
Yoann Alves commented
How to say this properly and without hate ?
I'll never buy a facebook product ever again. No Rift, Quest, Portal. Nisht
Release a product.
2 years later remove any accessories in hope your customer base will once again put 500€ in the hardware.
Go back selling user data behind their back
Scott Jones commented
Bought a used Rift CV1 and have been experiencing loss of visuals. Come to find out they don't make them anymore? A proprietary cable that is used for your systems is not in production? So if I "buy" one of your new systems, I have to go through this same ordeal? Nope. Rather go spend 1k on a full Index system.
John Majewski commented
This is yet another nutty move from Facebook, being an early adopter and helping establish this community by paying top dollar simply wasn't worth it.
We all have a potential doorstop and all Facebook wants is for us to scrap superior tracking and our cameras just so they can sell us something without IPD adjustment and which is a downgrade?