Continue selling Rift (CV1) cables
Rift CV1 owners are concerned at the recent decision to stop selling the Rift CV1 accessories only 6 months after the sale of the last headset. Of particular concern is the lack headset cable which is probably the most fragile component. The expectation that we should buy a whole new headset if this $50 part fails is a major concern.
Many circumstances can occur outside of warranty conditions like
- pets can chew this cable
- accidental twisting over time fatigues the cable
- accidental falls can pull the cable from the PC
All these circumstances are not Oculus' fault and should not be handled under warranty. However the end user do have the expectation that they can repair a commonly failing part for their headset.
Consumer rights in the USA are very weak and favour companies over consumers. However in the EU, Australia and New Zealand the laws state that spare parts should be available for a reasonable amount of time after the product is discontinued. 6 months is not very reasonable considering that most users have an expectation that PC components should last between 3-5 years.
Ref: https://www.consumer.vic.gov.au/products-and-services/problems-with-a-product/cannot-be-repaired
A survey of 250 Oculus users seems to suggest that most Rift owners expect to get approximately 4-5 years from their headset
Source of results can be found in comments for above image.
Many of us understand that this cable was possibly being made by a third party who has made the decision to no longer supply them to you. However you made the design decision to go with a proprietary cable so unfortunately the onus is on you to abide by consumer laws and will have to either make freely available design specifications and connector patents so a 3rd party can make them or source a new supplier for this cable so you can sell it yourself.
Your quality end user support compared to other VR headset vendors has earned you a great reputation in the VR community in recent years. This quality support has definitely helped accelerate the growth of your marketshare with as Oculus owners recommend your headset to family and friends based on how good your after market support is. Please don't tarnish this reputation and abandon the early adopters that have helped to grow your ecosystem. We want to remain Oculus customers but it becomes the standard that headsets (including the Rift-S) will be abandoned 6 months after the product is discontinued from sale many of us will have second thoughts about buying future Oculus products as well as using the Oculus store.
More voices here - https://www.reddit.com/r/oculus/comments/cynbei/forthosewhoneedareplacementoculusrift/
and here - https://www.reddit.com/r/oculus/comments/cyfsk3/riftcablenolongerforsaleineed_a/
phoenixdigital
shared this idea
259 comments
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Anonymous
commented
I will not invest in any other Oculus or Facebook product given this is how they treat their customers.
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Matt Cowen
commented
My cable also stopped working, and oculus support claims they have no additional cables and no update on when more might be available. Ridiculous that my $400+ device is now a paperweight 8 months of light use later.
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Tom Wagner commented
Been happy with the Rift until now. My headset cable started malfunctioning and was astonished to find out that Oculus isn't selling replacement cables. What the **** am I supposed to do now? It's worthless....
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Andrew
commented
Rift cable broke after having it tried it for less than 5 hours of total gameplay.
Now i'm left with a useless headset to remind me of my wasted money. If you are reading these comments oculus, do SOMETHING. You have so many consumers who are willing to pay for your products and even purchase more cables if only you would put them for sale. The only thing I can say is don't be surprised when someone brings a cable to china for reverse engineering. Then you will be out the money. -
Bill Kanis commented
my rift is dead without a new cable wtf
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Geoff
commented
Please restock. Thanks
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Steve
commented
My cable was damaged, making the headset useless. I will never buy another oculus product. Not selling replacement cables is beyond absurd. I will tell everyone I know to get a Vive instead. Don’t waste your money!
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Jim
commented
Very disgusted with Oculus. My 11 year old son got straight A's at school. He got an Oculus CV1 on December 25th. Started having problems in May. No cord to buy. You were continuously sold out, then you stopped production. Because of this snafu you created (i'd gladly buy another cord,) I am now having to replace this awful POS with an HTC. I will never buy anything from Oculus or facebook.
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Ahmed aref
commented
How can we truat to buy any other product from you , what if when we buy rift S the next year you stop the support and then we are left with the same issue......
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Yoann Alves commented
How to say this properly and without hate ?
I'll never buy a facebook product ever again. No Rift, Quest, Portal. Nisht
Release a product.
2 years later remove any accessories in hope your customer base will once again put 500€ in the hardware.NOOOOOOPE
Go back selling user data behind their back
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Scott Jones
commented
Bought a used Rift CV1 and have been experiencing loss of visuals. Come to find out they don't make them anymore? A proprietary cable that is used for your systems is not in production? So if I "buy" one of your new systems, I have to go through this same ordeal? Nope. Rather go spend 1k on a full Index system.
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John Majewski
commented
Seriously?
This is yet another nutty move from Facebook, being an early adopter and helping establish this community by paying top dollar simply wasn't worth it.
We all have a potential doorstop and all Facebook wants is for us to scrap superior tracking and our cameras just so they can sell us something without IPD adjustment and which is a downgrade? -
Vincent Laquerre commented
Bought a DK1 right after kickstarter ended... Bought a CV1 as soon as it hit the shelves.. Bought a 3rd sensor and touch controllers separately.. So ... im a couple of $ in now... Not even counting games.
Anyway, I sent oculus an email concerning having a broken video cable. Got offered a discounted refurbished CV1.. not cool zuck ... not cool -
SARankDirector minecraft
commented
I purchased the oculus rift for $750 and the oculus touch for $250, now 3 years later you support those who got the rift and touch at the discounted price of $399 but not the people who payed $1,000. It's kinda bull**** that you ***** over your early adopters, but give free cables to those who got your headset at a discount price. my rift cable works fine, but I have run over it a couple hundred times with my chair, so while the cable is functionally fine it is slightly mishapen, my worry is that at some point it will stop working and I will be left with a brick, and the $2110($100 rift+ touch, $50 for games, $1000 for pc parts, and $60 for a 3rd sensor) i've spent on the rift will be completely worthless. Please oculus, support those who paid the extremely high prices for your OG Rift CV1.
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ooMELDONoo
commented
Necesitamos cables de repuesto del visor Oculus Rift cv1.
Es injusto tratar así a los consumidores y dejarles sin soporte en tan poco tiempo. -
Jamie Williams commented
This is straight up illegal where I am from, it's disappointing oculus would pull a move so anti-consumer like this, it makes me want to get off team oculus with my next headset.
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Chris Medders
commented
I am extremely disappointed that Oculus has decided to stop selling the CV1 cables. It's obviously something that is still a needed product and is bad business to not still provide this product. I urge you to make the CV1 cables available once again. I have been so happy with my Rift until I found out about this unpleasant decision.
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Eric
commented
So how do we make Oculus "care" about providing cable replacements to current customers?
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Francisco Manuel Liviano commented
The build quality of this device leaves a lot to be desired, not to mention the spare parts policy.
My CV1 is just over two years old. After a year using an external cable to "fix" the audio issue, now my CV1 is dead because of the video cable not working.
I have sent a ticket to Oculus support, they have requested me some pictures of the cable and the connections, and now I am waiting for an answer, but I am not optimistic. Since there are not spare cables anymore, I am out of virtual reality. I am not going to buy other HMD every two years just because they stop selling spare parts.
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Neutronic
commented
I agree. My friend recently broke his CV1 cable and has gotten no word from Oculus for a resolution. We’re in Australia as well so consumers have rights