Continue selling Rift (CV1) cables
Rift CV1 owners are concerned at the recent decision to stop selling the Rift CV1 accessories only 6 months after the sale of the last headset. Of particular concern is the lack headset cable which is probably the most fragile component. The expectation that we should buy a whole new headset if this $50 part fails is a major concern.
Many circumstances can occur outside of warranty conditions like
- pets can chew this cable
- accidental twisting over time fatigues the cable
- accidental falls can pull the cable from the PC
All these circumstances are not Oculus' fault and should not be handled under warranty. However the end user do have the expectation that they can repair a commonly failing part for their headset.
Consumer rights in the USA are very weak and favour companies over consumers. However in the EU, Australia and New Zealand the laws state that spare parts should be available for a reasonable amount of time after the product is discontinued. 6 months is not very reasonable considering that most users have an expectation that PC components should last between 3-5 years.
A survey of 250 Oculus users seems to suggest that most Rift owners expect to get approximately 4-5 years from their headset
Source of results can be found in comments for above image.
Many of us understand that this cable was possibly being made by a third party who has made the decision to no longer supply them to you. However you made the design decision to go with a proprietary cable so unfortunately the onus is on you to abide by consumer laws and will have to either make freely available design specifications and connector patents so a 3rd party can make them or source a new supplier for this cable so you can sell it yourself.
Your quality end user support compared to other VR headset vendors has earned you a great reputation in the VR community in recent years. This quality support has definitely helped accelerate the growth of your marketshare with as Oculus owners recommend your headset to family and friends based on how good your after market support is. Please don't tarnish this reputation and abandon the early adopters that have helped to grow your ecosystem. We want to remain Oculus customers but it becomes the standard that headsets (including the Rift-S) will be abandoned 6 months after the product is discontinued from sale many of us will have second thoughts about buying future Oculus products as well as using the Oculus store.
Chris Bradfield commented
The decision to no longer support the Rift has shown me that Oculus doesn't care about its customers and clearly wants to force them into buying their new model rather than repair old ones. For this reason I will be buying a Vive if i can't find a replacement cv1 cable.
please fix my cable or send me a new one
Continue selling Rift CV1 parts. 1 year and 4 months on a VERY lightly used Rift CV1 headset. The right headphone is defective. Oculus has NO spare parts in stock. I’m surprised that Oculus wouldn’t have discounted alternatives in the event that accessories are not in stock/etc.
I added a third sensor just a few months ago to get more enjoyment from the CV1 but this headphone issue is taking away from the immersion.
I was also looking forward to getting the Oculus Quest this year as an upgrade; but this incident will make me reconsider Oculus, as I can’t support a company that provides finite solutions to a simple issue for loyal customers.
I can't imagine how others who have failed cables/etc must feel with their $500+ paperweight. If anything else dies on this Rift and there are not parts being provided, Oculus has lost me as a customer to the competition. I won't hesitate to jump ship when a company fails their loyal customers this badly.
Just had my Rift CV1 Mini-HDMI cable die today. It looks like if I can find one 3rd party I have to pay around at least $150 .
Continue support and I will continue to buy.
Leo Bergmann commented
It would be great to have the option to buy a replacement cable. I bought the CV1 about 3 years ago, have used it mainly in a developing capacity so everything is in nearly mint condition (not more than 150 hours of active use) but the cable starts to bug out. I can't wont spend another 450€ for a new headset when the old one is perfectly fine except the cable has some wear on it. I've enjoyed the Oculus ecosystem and SDK but having no support for older hardware while using proprietary connectors/cables is a no go for a future buy from me.
Jesse Barber commented
Has anyone tried to solder the end of the headset connector to a new cable?
Sell new Cables. I also need a new one. Otherwise another company gets my money...when I buy a new Headset.
I want a headset cable pls, mine is broken and I no longer have the original receipt :(
m middleton commented
Are you kidding me?! You don't make or sell CV1 cables any longer for your headsets?! WTF is this ****?! If this isn't fixed soon we'll NEVER purchase another product from you again! Epic FAIL!
My warranty will be over soon, and I'm afraid my CV1 will render itself useless in the near future because of the cable breaking, as it is already showing symptons (HMD randomly shuts itself down while i'm moving around...)
If you guys fail to provide an affordable solution to all the CV1 owners you will be losing a lot of current and future costumers, since every scorned early adopter won't buy neither will advise people to buy an oculus product, ever.
So don't downplay word of mouth as it can break or make a company.
Support your costumers so they can support you.
This is a fail of epic proportions by Oculus. I'll be investing in htc hardware from now on. I'm part of the competitive echo arena league, and almost every player I know has had to make the decision to spend $400 to buy a rift S, or leave the community. These cables are not meant to last, and in my experience make it at most 6mo to 1yr of regular use before failing. Stories of cables lasting longer are extraordinarily rare, given regular use.
To the dear people at oculus
This is just a ridiculous move from your end. You cannot be hoping to sell any more of your headsets to us clients, if you cannot keep up a decent support over the lifetime of your product.
Please wake up and RECONSIDER!!!
Phil Cantrell commented
I myself owning two headsets, and one cable failing am thinking about selling the working one to help offset the cost of another companies headset. Maybe a company that puts enough pride behind their product to continue to sell simple replacement parts like a cable. If Oculus is not willing to resolve this issue by offering the cable again or giving 3rd parties the oppertunity to make and ditribute replacement cables I for one will never buy nor recommend another Oculus product. I am ashamed to have recommended the quest to my long friend as his first VR expireance.
Oculus should just sell the cable and keep making money! Don't they understand how business works?! SUPPLY AND DEMAND There is demand now where is the supply.
If people are told to just give them more money so they can be screwed again they are just giving free advertisement to competitors!!!
Please consider providing a means to get a new CV1 headset cable. Help us help you! We're eager to support the VR ecosystem. Please please reconsider.
Raul Corres commented
I guess Oculus doesn't give a **** about their customer. Well, I'll take my money somewhere else casue this kind of treatment is ridiculous.
Valve's solutions seems might better either way.
Inferno Digital commented
Voting here because I have a CV1 that I use for development purposes as well as recreationally and I literally can't use it in it's current condition. We need replacement cables, badly.
Andy McAdam commented
This is so frustraing, my cable's broken. So I'm holding off buying any more Oculus games for now. I will get a new headset, maybe a quest if I can spare the money and find any in stock, but not yet. If I could buy a new cable then brilliant, but alas. It seems Oculus don't care about CV1 owners.
Not only can I not buy a cable, I can't even buy a new headset. We've invested in many games and my children are awfully upset about this. Very disappointing.