Continue selling Rift (CV1) cables
Rift CV1 owners are concerned at the recent decision to stop selling the Rift CV1 accessories only 6 months after the sale of the last headset. Of particular concern is the lack headset cable which is probably the most fragile component. The expectation that we should buy a whole new headset if this $50 part fails is a major concern.
Many circumstances can occur outside of warranty conditions like
- pets can chew this cable
- accidental twisting over time fatigues the cable
- accidental falls can pull the cable from the PC
All these circumstances are not Oculus' fault and should not be handled under warranty. However the end user do have the expectation that they can repair a commonly failing part for their headset.
Consumer rights in the USA are very weak and favour companies over consumers. However in the EU, Australia and New Zealand the laws state that spare parts should be available for a reasonable amount of time after the product is discontinued. 6 months is not very reasonable considering that most users have an expectation that PC components should last between 3-5 years.
A survey of 250 Oculus users seems to suggest that most Rift owners expect to get approximately 4-5 years from their headset
Source of results can be found in comments for above image.
Many of us understand that this cable was possibly being made by a third party who has made the decision to no longer supply them to you. However you made the design decision to go with a proprietary cable so unfortunately the onus is on you to abide by consumer laws and will have to either make freely available design specifications and connector patents so a 3rd party can make them or source a new supplier for this cable so you can sell it yourself.
Your quality end user support compared to other VR headset vendors has earned you a great reputation in the VR community in recent years. This quality support has definitely helped accelerate the growth of your marketshare with as Oculus owners recommend your headset to family and friends based on how good your after market support is. Please don't tarnish this reputation and abandon the early adopters that have helped to grow your ecosystem. We want to remain Oculus customers but it becomes the standard that headsets (including the Rift-S) will be abandoned 6 months after the product is discontinued from sale many of us will have second thoughts about buying future Oculus products as well as using the Oculus store.
Phil Cantrell commented
I myself owning two headsets, and one cable failing am thinking about selling the working one to help offset the cost of another companies headset. Maybe a company that puts enough pride behind their product to continue to sell simple replacement parts like a cable. If Oculus is not willing to resolve this issue by offering the cable again or giving 3rd parties the oppertunity to make and ditribute replacement cables I for one will never buy nor recommend another Oculus product. I am ashamed to have recommended the quest to my long friend as his first VR expireance.
Oculus should just sell the cable and keep making money! Don't they understand how business works?! SUPPLY AND DEMAND There is demand now where is the supply.
If people are told to just give them more money so they can be screwed again they are just giving free advertisement to competitors!!!
Please consider providing a means to get a new CV1 headset cable. Help us help you! We're eager to support the VR ecosystem. Please please reconsider.
Raul Corres commented
I guess Oculus doesn't give a **** about their customer. Well, I'll take my money somewhere else casue this kind of treatment is ridiculous.
Valve's solutions seems might better either way.
Inferno Digital commented
Voting here because I have a CV1 that I use for development purposes as well as recreationally and I literally can't use it in it's current condition. We need replacement cables, badly.
Andy McAdam commented
This is so frustraing, my cable's broken. So I'm holding off buying any more Oculus games for now. I will get a new headset, maybe a quest if I can spare the money and find any in stock, but not yet. If I could buy a new cable then brilliant, but alas. It seems Oculus don't care about CV1 owners.
Not only can I not buy a cable, I can't even buy a new headset. We've invested in many games and my children are awfully upset about this. Very disappointing.
Adam VanLoon commented
argh! I was near the end of Half life Alyx when it's obvious I got too "active" with the cable and it crapped out on me in the middle of playing. now i come to found out i cant get one anywhere except from people that sell it for practically half the price of the headset itself?? Please help! i've only had it for a little over a year and dont want to buy a new headset already
When was the full set released first time? 2016? Then all the accessories need to be available for at least 7 years from that date until something like 2023. Preferably 7 years after discontinuing, but if they're already unwilling to manufacture it, something like 6 months after discontinuing, then they definitely not doing that.
I have a/c unit that's been working for almost 30 years now (in SFL!!)! Just recently a cap failed. Was still able to find it and make it work! Talking about craftsmanship. Now it's all about almighty buck!
This is a **** move that will not help grow loyal followers.
Do the right thing and allow this cable to be made I don't think it would be hard to outsource a contract to develop this cable for 2 more years. Sell the cable at 80 percent above its value and people will still buy it because the CV1 is not a bad device or even close to a bad device yet.
Nic V. commented
I really want to ask in person, this is ridiculous. We need an internet personality to cause a PR nightmare before this gets fixed, one can only hope though.
Róbert Bánhegyi commented
This is unacceptable, the headset is hardly 4 years old. And your proprietary cable, a vital and fragile component of it's funciton is already made unavailable.
Jeremy Johnson commented
My Rift CV1 cable died, and now I’m left with an expensive and useless headset.
Oculus, if you burn people like this (your early adopters no less) they aren’t going to upgrade. You aren’t forcing us to purchase the next generation of your product, you’re convincing us to switch to HTC and Valve. You’re making lifelong advocates who will tell all their friends and family to never buy anything from you. Please, make cables available!
My Rift CV1 today (purchased 2017) developed a fault where the screen randomly blanks out and sometimes exhibits TV static. I have come to the conclusion that I need a replacement cable as it was seemingly responding to me moving the cable around. Please provide replacement cables as I cannot justify buying a brand new headset as I do not feel there are enough technological improvements/features in newer headsets to warrant upgrading it.
Tom Mc commented
Continue support please
Josie Martinez commented
mine broke so i had to buy a new one for 100, then the new one broke... all avaliable ones are about 200 what is the point anymore??? why would i spend more than what i bought the entire thing for? im so sad and idk what to do :(((
Mariano Alioto commented
We need the support that we expected to have, when we bought your product..
Jason Siniosoglou commented
I was very sad when I found out that my headset which I had so much fun with is just rubbish at this point because one cable doesn't work anymore... I was really thinking about whether I should upgrade or replace the cable first and when I decided to wait until the next upgrade i saw that still using my oculus rift is not possible anymore. Had very high expectations in these products..
My dog put his teeth right through the cable.
If this isn't a servicable part, it looks like Oculus has forever lost my business. What a terrible customer service decision. I had been looking to upgrade as well.
I know that one person's experience and threats to take their business elsewhere is of little consequence, but seriously, I see 1300 votes that are likely pretty miffed at Oculus right now.
Aapo Kersalu commented
Oculus, now it is time to support your customers who supported you, believed in you, the customers who bought the original Oculus Rift. By not providing the cable perfectly working headsets are going to be useless and people feel robbed, cheated on. My cable is going soon, I take good care of it, untangle it, etc but it seems to be not enough. If you want to keep your integrity, provide your customers the solution they expect and deserve. Depending on your actions how you handle this people will decide if they will ever buy an Oculus product again.