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Fix Rift S Microphone intermittent quality dropping (Robot / Metallic voice)

I'd like to request you guys to fix the intermittent microphone quality dropping that a lot of users are facing on the Rift S. Here's a link to show you how the issue shows up:

https://clips.twitch.tv/IgnorantAntediluvianAlfalfaPanicBasket

As you can listen the quality drop occurs just for a few seconds, but it's random and intermittent getting people annoyed in social games like Pavlov VR, VRChat and RecRoom. Hope you guys can fix it somehow. I have opened a support ticket already but they couldn't help me to fix the problem. Thanks.

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Wendell shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Anonymous commented  ·   ·  Flag as inappropriate

    Make a complaint to the BBB and also the FTC if customer server is giving you a hard time fulfilling your warranty. This is unexpectable.

  • Rift S Regret Buying commented  ·   ·  Flag as inappropriate

    Does this mean that if theres a problem on the new Quest 2, then they won't fix that either? I also have a random blackout issue that started a few weeks ago and I've only had this thing for 3 months.

  • squaddala king commented  ·   ·  Flag as inappropriate

    Unbelievable how this company can be owned by one of the richest companies in the world (Facebook) and they still are so ******** mentally ******** they cant even do something as basic as a MICROPHONE. Its just unacceptable, what a garbage company and a rip off.

    No fixes, no replies from a dev. Nothing. They take your money and dont even ATTEMPT to help after like A YEAR. Absolute nonsense, and there is no reason to do nothing about it except for greed and laziness.

    Get it together

  • anthony commented  ·   ·  Flag as inappropriate

    My rift s is unusable because of this mic issue. I already bought your Quest 2 like you are pushing me to do, but can you address an important flaw in a product that should not be considered obsolete?

  • Levi van den Berg commented  ·   ·  Flag as inappropriate

    I have the exact same problem. I have already heard some people say that if you disconnect the outgoing audio the mic works perfectly. So that would mean it's probably a bandwidth problem with the usb. I hope this could be fixed with a software update. But it sucks that I had to spent money on a audio extension cable and wear my gaming headset just to play vr chat.

  • Mason Liles commented  ·   ·  Flag as inappropriate

    Yeah, I have this issue as well my friends point it out to me everyday. Another person I know also has this issue constantly.

  • Karma commented  ·   ·  Flag as inappropriate

    i also have this problem, sucks when im playing vrchat and this happens

  • Kaitlin commented  ·   ·  Flag as inappropriate

    I have had the Rift S since launch day and mine does this constantly. Oculus is always telling me it’s my fault. It’s not widespread. It’s just me.

    There are plenty of threads about this on the internet and I refuse to ever support Oculus again after this. You can’t have hundreds of people with the same issue and not address it. Your radio silence has not gone unnoticed for those of us that spent $300+ on something that does not work.

    Shame on you, oculus.

  • Robert Marshall commented  ·   ·  Flag as inappropriate

    I've had to run down a cable wrapped around my Rift S one in order to get a mic to my headset. It's ridiculous. No RMA either, as I bought the headset in America and am now in Europe. Please fix this. Don't discard 300 people. Listen to us

  • Manuel Terzolo commented  ·   ·  Flag as inappropriate

    @eddie von meyer

    hey bud, hope you read this sometime soon.

    its me manuel, did you had any other blackouts during this week using your 3.0 pci card?

    regards

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have exactly the same problem I opened a ticket for the same reason as you always the horrible metallic noise which rots the whole experience in the live on YouTube I tried a lot of different ways to fix the problem there is could not have a lot of solutions I contacted oculus support I also reinstall an old version that I had kept in form: zip the oculus version on the 12th I no longer know how much is 13.1 go nothing seems to solve the problem there is no solution the problem would be software a software very badly optimized very badly made and especially the last Version it is even worse than the old badly translated one ends up with an approximate French instead of saying the right touch n 'has more battery that marked in English to know that I am French I use Google translation anyway problems reported by a lot of people see almost everyone we are at the stage of putting the microphone back for be sure not to hear sobering up and if this is the case then in this case we are silent it is scandalous to get there I hope oculus will move his *** For a helmet normally much more powerful than the first rift of the name I think it's a bit of a lie We will see what it says I will try to find a solution as an independent developer I will try to create a patch but I guarantee nothing if I get there then I will post it in the forum It is still absurd to arrive at the relaxation that an independent developer shakes his *** because oculus does not do their job for you I would be ashamed to be able to sell headphones and not ensure behind it and time that you take your responsibilities one towards the community do not think that your face is going well five minutes I hope that the next update will be all of me well translated into French and not just every other word because not everyone is English speaking t even if it was the case nobody wants to read words that we don't understand think about French speakers they exist and in addition in your oculus software I saw that there was a translation into all languages ​​so thank you for translating your software well which will avoid me to recover an old version to modify your software I hope you understood the message

  • Anonymous commented  ·   ·  Flag as inappropriate

    I have exactly the same problem as you with my helmet always the horrible metallic noise impossible to solve the problem in any way whatsoever is worse than its new update translated very badly the French version on ends up with words in English that don't need to be

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