Do something about payment methods
I can't purchase anything because I can't add any payment methods on my Oculus account. I am entering the correct information, but it doesn't work. And adding paypal doesn't work either.
Ludvig Almvång
shared this idea
This is a something that is better discussed with Oculus support. If you are experiencing issues entering or using a payment method, please contact Oculus support here: https://support.oculus.com/885981024820727/
9 comments
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Nyc
commented
Ive been having the same issues. 3 credit cards, PayPal, two different computers, in VR, on phone can’t add anywhere. Support gave me a templated response and then came back later saying they’ll give me an update in 72 hours. This is crazy, 3 days and I have a $500 paperweight.
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Boris
commented
IT WOULD HELP IF OCULUS ACTUALLY ANSWERED MY SUPPORT REQUESTS. RETURNING MY UNIT IF I DON'T HEAR BACK TOMORROW. HOW RIDICULOUS MULTIPLE PEOPLE ARE HAVING THE SAME ISSUE AND THERE"S NOT EVEN A NUMBER TO CALL
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Ian
commented
We purchased two Oculus Quests for Christmas and both my wife and I cannot add a payment method. We have tried using different browsers such as IE, Chrome, Safari, and Edge. Tried different networks, tried our phone with wifi off. Also tried different credit cards and also PayPal all with no luck. We have both created support tickets and waiting for over two weeks now with no solution. My wife has a Facebook account so that’s not the issues either. I would like to return the units but Best Buy won’t take them back as now over 30 days. We feel the units are useless without apps to run a real waste of money. Don’t buy these things until they fix this issue. Ridiculous!
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pete
commented
same here and they cant seem to figure it out. keep saying it me. ive tried many times on headset,pc and my phone none work.
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NK
commented
I know this is an old post but I assume that some people might have this problem like I did today when I tried purchasing the Oculus Quest 64gb. I checked my credit card, tried different ones and different devices but it still wouldn't work. However, it got through when I changed my browser to Microsoft Edge. I don't know why only this browser works from the other ones I have like Chrome, Internet Explorer, Firefox but it worked.
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S. F.
commented
You really need to allow adding an item to the cart BEFORE throwing up a popup about having no payment options in the account stored, and making them come back afterwards to hunt and re-add item. . It feels like a last-minute UI bug fix hacked into the workflow.
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William Raendchen commented
Got an Oculus Quest yesterday and I tried adding my paypal account in 4 different browsers and 3 different networks. It never works and I already contacted support yesterday with no response so far.
Great start.
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Greek
commented
I contacted support regarding this issue, as I was not able to add a payment method. They told me to try with a different browser. I primarily use Firefox. I tried Chrome and it still didn't work. I then tried Microsoft Edge browser which NO ONE uses, and it worked using that. I said to support they should really get their act together because NO ONE uses that browser.
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Josh Knick
commented
This is an absolutely ridiculous response. This isn't our problem, it is yours. My card works everywhere else I try to use it. If you have no intention of addressing this issue, I have no intention of spending money in the oculus store.