Do something about payment methods
I can't purchase anything because I can't add any payment methods on my Oculus account. I am entering the correct information, but it doesn't work. And adding paypal doesn't work either.
Ludvig Almvång
shared this idea
This is a something that is better discussed with Oculus support. If you are experiencing issues entering or using a payment method, please contact Oculus support here: https://support.oculus.com/885981024820727/
5 comments
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NK
commented
I know this is an old post but I assume that some people might have this problem like I did today when I tried purchasing the Oculus Quest 64gb. I checked my credit card, tried different ones and different devices but it still wouldn't work. However, it got through when I changed my browser to Microsoft Edge. I don't know why only this browser works from the other ones I have like Chrome, Internet Explorer, Firefox but it worked.
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S. F.
commented
You really need to allow adding an item to the cart BEFORE throwing up a popup about having no payment options in the account stored, and making them come back afterwards to hunt and re-add item. . It feels like a last-minute UI bug fix hacked into the workflow.
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William Raendchen commented
Got an Oculus Quest yesterday and I tried adding my paypal account in 4 different browsers and 3 different networks. It never works and I already contacted support yesterday with no response so far.
Great start.
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Greek
commented
I contacted support regarding this issue, as I was not able to add a payment method. They told me to try with a different browser. I primarily use Firefox. I tried Chrome and it still didn't work. I then tried Microsoft Edge browser which NO ONE uses, and it worked using that. I said to support they should really get their act together because NO ONE uses that browser.
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Josh Knick
commented
This is an absolutely ridiculous response. This isn't our problem, it is yours. My card works everywhere else I try to use it. If you have no intention of addressing this issue, I have no intention of spending money in the oculus store.