Rift CV1 owners are concerned at the recent decision to stop selling the Rift CV1 accessories only 6 months after the sale of the last headset. Of particular concern is the lack headset cable which is probably the most fragile component. The expectation that we should buy a whole new headset if this $50 part fails is a major concern.

Many circumstances can occur outside of warranty conditions like

• pets can chew this cable


• accidental twisting over time fatigues the cable


• accidental falls can pull the cable from the PC

All these circumstances are not Oculus' fault and should not be handled under warranty. However the end user do have the expectation that they can repair a commonly failing part for their headset.

Consumer rights in the USA are very weak and favour companies over consumers. However in the EU, Australia and New Zealand the laws state that spare parts should be available for a reasonable amount of time after the product is discontinued. 6 months is not very reasonable considering that most users have an expectation that PC components should last between 3-5 years.

Ref: https://www.consumer.vic.gov.au/products-and-services/problems-with-a-product/cannot-be-repaired

A survey of 250 Oculus users seems to suggest that most Rift owners expect to get approximately 4-5 years from their headset

https://imgur.com/8n0R2ik

Source of results can be found in comments for above image.

Many of us understand that this cable was possibly being made by a third party who has made the decision to no longer supply them to you. However you made the design decision to go with a proprietary cable so unfortunately the onus is on you to abide by consumer laws and will have to either make freely available design specifications and connector patents so a 3rd party can make them or source a new supplier for this cable so you can sell it yourself.

Your quality end user support compared to other VR headset vendors has earned you a great reputation in the VR community in recent years. This quality support has definitely helped accelerate the growth of your marketshare with as Oculus owners recommend your headset to family and friends based on how good your after market support is. Please don't tarnish this reputation and abandon the early adopters that have helped to grow your ecosystem. We want to remain Oculus customers but it becomes the standard that headsets (including the Rift-S) will be abandoned 6 months after the product is discontinued from sale many of us will have second thoughts about buying future Oculus products as well as using the Oculus store.

More voices here - https://www.reddit.com/r/oculus/comments/cynbei/forthosewhoneedareplacementoculusrift/
and here - https://www.reddit.com/r/oculus/comments/cyfsk3/riftcablenolongerforsaleineed_a/

Everyone who has upgraded to the Rift S from the CV1 has encountered a downgrade in tracking in various games. A great example would be shooter games where you have to aim down sights, which causes you to lose tracking since the controller is too close to the headset. Supporting the external cameras would allow more people to upgrade from the original rift without sacrificing their tracking. Also people with the Rift S would have the option to purchase more cameras to “enhance the experience”. The only issues that can possibly be encountered would be USB bandwidth errors from having the sensors and the Rift S, however 1 or 2 external cameras should provide a more seamless experience to the Rift S.

Allowing more customization of the guardian wall would have a positive impact on user experience. Many of us already know the bounds of our playspace, and don't need the thick, bright guardian wall popping up all the time, but also want more notice than the floor square. This is especially true now that the sensitivity of when the wall appears has increased with the Core 2.0 beta. Some welcome customization options would be the following:

1) Guardian wall sensitivity slider
2) Guardian wall opacity slider
3) Guardian wall line thickness slider
4) Guardian wall color options
5) Guardian wall texture options (e.g. current grid, dots, waves, etc.)